Authenticator app is not working on my new phone and I don't have access to the old phone that has it. How do I add it to my new phone?

Lenora Burnett 0 Reputation points
2026-01-29T14:09:38.7833333+00:00

Hello, I had authenticator app on my old phone but didn't transfer it to my new phone and I don't have access to the old phone. How do I download authenticator app on my new phone.

Microsoft Edge | Install and update | iOS
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. paulr0511 48,205 Reputation points Independent Advisor
    2026-01-29T14:43:44.4666667+00:00

    Hello, good day and thanks for your question. If you did not backed up the data on your Microsoft Authenticator, there is nothing that can be loaded on it from the previous ones that you used and you will need to set it up again from scratch.

    https://support.microsoft.com/en-us/account-billing/back-up-your-accounts-in-microsoft-authenticator-bb939936-7a8d-4e88-bc43-49bc1a700a40

    Was this answer helpful?

    0 comments

  2. AI answer

    2026-01-29T14:09:47.86+00:00

    To add the Microsoft Authenticator app to your new phone without access to your old phone, you will need to follow these steps:

    1. Download the Microsoft Authenticator App: Go to the App Store on your new iPhone and search for the Microsoft Authenticator app. Download and install it.
    2. Set Up Your Account: Since you don't have access to your old phone, you will need to re-register your account. This typically involves going through your organization's IT support to reset your multi-factor authentication (MFA) settings. They can assist you in re-establishing access to your accounts.
    3. Follow IT Support Instructions: Once your account is reset, you can follow the instructions provided by your IT support to set up the Authenticator app on your new phone. This may involve scanning a QR code or entering a setup key.
    4. Enable Phone Sign-In: If available, consider enabling phone sign-in for easier future access.

    Make sure to contact your IT support for assistance as they can provide the necessary steps tailored to your organization's security policies.

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.