Surface keyboard does not run

If your Surface keyboard or Type Cover is not recognized by your Surface device, you can try the following troubleshooting steps:

1. Check Connections: Ensure that the keyboard is properly connected to the Surface device. Detach and reattach it to make sure the connection is secure.
2. Restart the Device: Sometimes, a simple restart can resolve connectivity issues.
3. Firmware Reset: If the keyboard or touchpad does not work in Windows PE, you may need to reset the firmware. To do this, press and hold the Power button for 30 seconds. If connected to a power supply unit (PSU), hold the Power button until the light at the end of the PSU cord briefly turns off before turning back on.
4. Driver Updates: Ensure that you have the latest drivers installed for your Surface device. You can download the latest Surface .msi file for your device and extract the contents to install the necessary drivers.
5. Test with Another Device: If possible, test the keyboard with another Surface device to determine if the issue is with the keyboard itself or the Surface device.

If these steps do not resolve the issue, it may be a hardware problem, and you might need to consider service or repair options.

References:

• Top support solutions for Surface devices
• Surface service and repair options

Hi @ALFONSO MUÑOZ MARTIN,   

Welcome to Microsoft Q&A forum. 

Thank you for reaching out regarding the issues you are experiencing with your Surface Type Cover. I understand that your device, purchased in September 2024, is currently failing to recognize the keyboard. 

To resolve this matter as efficiently as possible, please perform the following preliminary troubleshooting steps to determine if the cause is software-related or a hardware malfunction. 

• Physical connection and cleaning: Gently disconnect the Type Cover and inspect the magnetic connector pins for any debris or dust. Use a soft, dry, lint-free cloth to clean the connectors on both the keyboard and the Surface device before firmly reconnecting them. 
• Forced restart: A full system power cycle can often reset driver configurations. Press and hold the Power button for approximately 30 seconds until the Windows logo appears on the screen, then release. 
• System updates: Navigate to Settings > Windows Update and select Check for updates. Please ensure all firmware and optional driver updates are installed, then restart your device. 
• UEFI hardware test: To isolate whether this is a hardware failure, please boot into the UEFI environment: 
  1. Shut down the device. 
  2. Hold the Volume Up button and press the Power button. 
  3. Once the UEFI menu appears, check if the keyboard or touchpad responds. If the keyboard does not function in this menu, it indicates a hardware-level issue. 

If the keyboard remains unresponsive after following these steps, I recommend opening a ticket in the Surface app on your device and navigate to the Help & support section. From there, you can connect with a Surface support agent. Since your device was acquired recently, it likely remains under manufacturer warranty, and an agent will be able to assist you with a potential repair or replacement. 

Please follow these steps and let me know if it works for you. If you have any questions, please feel free to reach out.    

I'm looking forward to your reply.

Kindly go through the following Microsoft reference article:

Troubleshoot Surface Pro Keyboard or Type Cover