I cannot drag emails from one email account to another in New outlook.

Charlotte Hammond 25 Reputation points
2026-01-26T15:41:37.8866667+00:00

I have new outlook with 4 different email accounts. 2 are work (365) and 2 are gmail. I used to be able to drag an email between accounts so I could keep everything relating to one project in one folder. This is no longer possible, it says to contact my administrator ( I would be my administrator as I'm the only person!) No idea how to do this. There is no toggle to revert to the old outlook either. Please help!

Outlook | Windows | New Outlook for Windows | For business
Answer accepted by question author
Alexis-NG 18,070 Reputation points Microsoft External Staff Moderator
2026-01-26T17:14:52.1966667+00:00

Hi @Charlotte Hammond,

Thank you for reaching out to Microsoft Q&A Forum.

Microsoft released an update for the new Outlook for Windows (as part of Microsoft 365) - Microsoft 365 Roadmap | Microsoft 365, that will allow users to seamlessly move emails between different accounts. This functionality will be controlled via IT policy settings, giving administrators granular control through Exchange PowerShell.

User's image

More information about this can be found via this article: Supported accounts in new Outlook for Windows | Microsoft Learn

To enable this capability, a new parameter has been introduced: ItemsToOtherAccountsEnabled within the Set-OWAMailboxPolicy cmdlet. By configuring this setting, administrators can permit users to move emails between accounts in accordance with organizational requirements and compliance standards.

Since enabling this feature requires administrative privileges, I recommend reaching out to your organization's IT administrator for assistance. For more details, please refer to the official Microsoft documentation on this cmdlet here: Set-OwaMailboxPolicy (ExchangePowerShell) | Microsoft Learn

To run commands like:

Set-OwaMailboxPolicy -Identity <PolicyName> -ItemsToOtherAccountsEnabled $true

You need to connect to Exchange Online PowerShell first.

Step 1: Open PowerShell as Administrator

  1. Click Start
  2. Type PowerShell
  3. Right‑click Windows PowerShell > Run as administrator

Step 2: Install Exchange Online Module (only once)

If you have not installed it before:

Install-Module ExchangeOnlineManagement

If prompted, choose Yes to All.

Step 3: Connect to Exchange Online

Run:

Connect-ExchangeOnline

Sign in with your Microsoft 365 admin account.

Step 4: Run the Command

Once connected, you can run:

Get-OwaMailboxPolicy

Identify the policy name, then enable the setting:

Set-OwaMailboxPolicy -Identity "<PolicyName>" -ItemsToOtherAccountsEnabled $true

Repeat for any policy used by the source and destination mailboxes.

I hope this helps you resolve the issue. I’m glad to assist and truly hope the information provided has been useful. Please feel free to reach out anytime if you need further assistance.  

If you find my post helpful, kindly consider marking it as the accepted answer. Doing so can assist others in the community who may have similar questions in finding solutions more quickly.  

Thank you for your kindness and contributions to the forum. 

Note: Follow the steps in our documentation to enable email notifications if you want to receive email notifications related to this topic.

Was this answer helpful?

1 person found this answer helpful.

2 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Charlotte Hammond 25 Reputation points
    2026-01-26T15:47:37.77+00:00

    To enable this functionality, administrators must adjust the settings using the Set-OwaMailboxPolicy command to set the ItemsToOtherAccountsEnabled parameter to $true for both the source and destination accounts.

    How do I do this?

    Was this answer helpful?

    0 comments

  2. AI answer

    2026-01-26T15:42:16.89+00:00

    In the new Outlook for Windows, the ability to drag and drop emails between different accounts is restricted for security reasons. By default, users can move or copy items between accounts within the same organization, such as between a main account and a shared mailbox. However, moving emails between enterprise accounts and personal accounts is disabled by default. To enable this functionality, administrators must adjust the settings using the Set-OwaMailboxPolicy command to set the ItemsToOtherAccountsEnabled parameter to $true for both the source and destination accounts.

    Since you mentioned that you are the only person managing your accounts, you would need to follow the steps to enable this setting if you want to allow dragging emails between your different accounts. Unfortunately, there is no toggle to revert to the old Outlook, as the new design is intended to prevent accidental actions on the wrong account.

    If you need further assistance, you might want to consult the Microsoft documentation or support for detailed steps on how to adjust these settings.

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.