Skype To Teams Migration Doesn't Transfer Any Contacts Or Chats or Groups?

Sammy Gerry 0 Reputation points
2026-01-24T19:20:49.9966667+00:00

I have 2 Skype accounts from a while back. I had logged into Skype on my windows laptop and iPhone many times and done it with both of these accounts a while back. My primary skype account, I would almost always be logged in on my iphone. The other Skype account, I would log into it on my windows laptop. Or sometimes I log out of my primary Skype account on iphone and log into the secondary Skype account.

When Skype had the Teams Migration, I then downloaded Teams on my iphone. Then I recalled when I logged into it with my primary Skype account details such as username and password, everything showed up like it was my old Skype. So all my contacts, chats and groups were there. I did this a while back.

Recently, I logged out of my Skype account on my iphone on the Teams app on the iphone. I then tried to log in with my secondary Skype account details. I had trouble doing this. I recalled I then tried to log into it on my Chromebook with my old Skype email details. I recall it then asked me to put my country and my name and birthday. I don't think I had to do this with my primary Skype account on my iphone when I did this migration earlier? Well after I did this, I then went to my iphone and entered my old Skype email to log in Teams on my iphone. I'm not sure why I didn't use my old Skype username to login but did that matter? Well after logging in, I notice none of my contacts, chats or groups are there on the Teams app on my iphone. I did notice that it shows my username as some Live.... something. I don't have this with my primary Skype account on the Teams app on iphone though when logged in that account. Is there a reason none of my history got migrated on the secondary Skype account to Teams?

I read you have to download some file to have the history transferred? If so, how exactly do you do this? Would you need to do this on windows laptop or Chromebook? You can't do this on the iphone then?

I want to know why my contacts, chats and groups didn't migrate correctly. I didn't have issue with this on my primary Skype account when I did the migration.

Microsoft Teams | Microsoft Teams Free | Communities
0 comments

4 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Ruwim.B 6,900 Reputation points Volunteer Moderator
    2026-01-29T07:01:40.5033333+00:00

    I don't have access to any iPhone device, so I cannot test this, but on an Android phone, even if the login screen is showing only email or phone number, you can enter your Skype Name as the Login ID.

    Try to do this on your Windows computer using the Teams for Web app.

    https://teams.live.com/v2/

    Enter your Skype Name used with the secondary Skype account as the Login ID. Don't use any email address.

    Was this answer helpful?

  2. Ruwim.B 6,900 Reputation points Volunteer Moderator
    2026-01-28T08:57:34.83+00:00

    When was this secondary Skype account created?

    In the past, in the early days of Skype, Skype accounts were created using a simple Skype Name, which was just a text, e.g. "name". This Skype Name was the Login ID for this Skype account. However, users were also advice to add a recovery and information email address or a mobile phone number.

    Later on, Skype accounts required an email address to be used to create an account. This email address was the only Login ID for this account, but a Skype Name (Skype ID) was also assigned to this account with the form of live:name, where "name" was the name of the email address in front of the "@" sign. This Skype Name was the unique Skype ID, but could not be used as the Login ID. The only Login ID was the email address used when account was created. Another email address or a mobile phone number could also be assigned to this account, but only for the recovery and information purpose.

    When Skype was fully incorporated into Microsoft, accounts could only be created using a Microsoft email address or a mobile phone number. A technical Skype Name (Skype ID) was assigned to this account and was in this form - live:.cid.<random letters and numbers>. Again, this Skype ID cannot be used as the Login ID, Instead, the emails address or the mobile number was the only correct Login ID.

    After Skype was retired, in order to migrate Skype account to Teams, exactly the same Login ID must be used in Teams. In the case the password was forgotten, users can recover this password using the assigned recovery email address or mobile phone number. If users don-t have access to the recovery email address or phone number, then the Microsoft account recovery form can be used.

    https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    Do you have access to a Windows or Mac computer. It would be easier to handle Teams accounts using the online Teams for Web application.

    https://teams.live.com/v2/

    Was this answer helpful?

  3. Ruwim.B 6,900 Reputation points Volunteer Moderator
    2026-01-24T19:37:36.65+00:00

    Your entire Skype chat history since April 2017 will be migrated to Teams, but only if you sign in to Teams with exactly the same Login ID as you have used with Skype.

    If your Login ID in Skype was your Skype name and password, then you must use the same Login ID in Teams-

    If you see your User ID in Teams as e.g. live:.cid.xxxxxx or something similar, then this means that you have used a new Microsoft email address which has automatically created this new Skype Name of this "live:...." form. This is a new Skype account where you have no contacts or chat history.

    Sign out of Teams on your phone and sign in again with your original Skype Name. Don't use this new email address.

    Was this answer helpful?

  4. AI answer

    2026-01-24T19:21:02.5766667+00:00

    When migrating from Skype to Teams, it's important to note that not all data is transferred. Specifically, contacts, chats, and groups from Skype do not automatically migrate to Teams. This is particularly true for Teams Free accounts, which do not support calling options or the transfer of phone number contacts.

    For your primary Skype account, it seems that the contacts were successfully copied over to Teams when you logged in for the first time. However, for your secondary Skype account, it appears that the contacts and chat history did not migrate as expected. This could be due to several reasons:

    1. Account Type: If your secondary Skype account is not set up in a way that allows for migration, it may not have the same capabilities as your primary account.
    2. Login Method: The way you logged in (using email instead of username) might affect the migration process, especially if the account is linked differently.
    3. Migration Process: The migration process may require specific steps or conditions that were not met for your secondary account.

    Regarding the need to download a file for history transfer, there is no indication in the provided context that such a file is necessary for transferring contacts or chats. Typically, the transfer of contacts happens automatically when you log into Teams with a Skype account. However, if you are looking to retain chat history or specific data, it may be necessary to check the official Microsoft documentation or support for further guidance on how to manage this.

    Unfortunately, it seems that there is no straightforward method to transfer your chat history or contacts directly from your secondary Skype account to Teams, especially if the migration did not occur as it did with your primary account.

    For further assistance, consider reaching out to Microsoft support or checking their official documentation for more detailed instructions on managing accounts and data migration.

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.