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What is my dns

Vester Smith 0 Reputation points
2026-01-22T01:05:22.8833333+00:00

My email is not working it is stating that my dns is not pointing to my email, what is my dns?

Microsoft 365 and Office | Microsoft Viva | Viva Learning
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  1. Kha-N 8,260 Reputation points Microsoft External Staff Moderator
    2026-01-22T05:44:14.95+00:00

    Hi @vestersmith,

    Welcome to Microsoft Q&A, and thank you very much for reaching out to us.

    Based on your description, when the error says: “your DNS is not pointing to your email”, it usually means your domain’s DNS records, the settings that tell the internet where your email service is hosted, are not configured correctly for Microsoft 365/Exchange.

    As Q&A assist suggested, kindly double‑check that your domain DNS records are set up correctly. While I’m unable to provide records tailored specifically to your domain, Microsoft usually generate all required DNS entries (MX, TXT, SPF, CNAME, etc.) once you add your custom domain to Microsoft Admin Portal. Note that you’ll need Administrator access to view or configure these settings.

    I also suggest reviewing the common troubleshooting steps in the link provided to see if they help you further.

    User's image

    For reference:

    Add a domain to Microsoft 365 - Microsoft 365 admin | Microsoft Learn

    Add DNS records to connect your domain - Microsoft 365 admin | Microsoft Learn

    Find and fix issues after adding your domain or DNS records - Microsoft 365 admin | Microsoft Learn

    I hope this helps.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. AI answer

    2026-01-22T01:05:34.76+00:00

    To resolve the issue with your email not working due to DNS problems, you need to ensure that your DNS records are correctly set up to point to your email service. Here are some steps you can take:

    1. Check Your Domain's DNS Records: Make sure that your MX (Mail Exchange) records are correctly configured to point to the email servers of your email provider. This is crucial for email delivery.
    2. Verify DNS Settings: You can check the status of your domain and any issues by going to the Setup > Domains section in your Microsoft 365 admin center. Look for notifications in the Status column and select Check health for more details.
    3. Common Issues: Ensure that the verification record value is correct and that it has been saved properly in your DNS host. Sometimes, it may take a few hours for changes to propagate across the Internet.

    If you continue to experience issues, consider contacting technical support for further assistance.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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