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[Moderator note: personal info removed]
I am a non profit with full Microsoft Business Premium license. How can I choose Skype number porting to Teams - telephone [Moderator note: personal info removed]? Please help me!
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Technical support is unable to provide support. This is unacceptable!
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Dear @Stefan Wisniowski,
When you say that Technical Support is unable to provide support, what exactly do you mean?
Have you already submitted a support ticket? If yes, please share the case ID with me so I can ask another team to check the status of your case.
It’s important that we both have to stay calm so we can cooperate smoothly and I can guide you in the right direction.
Dear @Stefan Wisniowski,
Thank you for posting your question in the Microsoft Q&A forum.
Important Note on Privacy: To protect your personal information in this public forum, I have redacted your sensitive details from your previous reply.
Even though Microsoft owns Skype, they are handled differently:
Skype Number is a telecommunications service for individuals.
Teams Phone is a business telephone system.
The two systems are managed separately.
Even with Business Premium for non-profits, you must still have the proper Teams Phone licenses to receive calls:
Reference:
How do I port my Skype Number to another company?
Therefore, because this process is quite complex, I suggest you contact the Microsoft Technical team. They can guide you to set up a Teams meeting to guide you directly. Because I am only a forum moderator, I don’t have the tools to make direct calls or investigate inside your tenant. Only the Microsoft technical team has the tools to do this, so please help me reach out to them.
If you are the Global Admin of this tenant, please submit a ticket in the Admin Center to reach out to the Microsoft technical team. (If you are an end-user, please reach out to your Global Admin to ask them to submit it for you).
Here are the instructions for submitting a ticket in the Admin Center: Get support - Microsoft 365 admin | Microsoft Learn
Direct guidance will help you understand the process more clearly and ensure nothing is missed during the setup.
Technical support is unable to provide support. This is unacceptable!
I have never seen a Letter Of Authority!!!
Dear @Stefan Wisniowski,
When you say that Technical Support is unable to provide support, what exactly do you mean?
Have you already submitted a support ticket? If yes, please share the case ID with me so I can ask another team to check the status of your case.
It’s important that we both have to stay calm so we can cooperate smoothly and I can guide you in the right direction.
The technical support person hung up on me three times because I couldn't speak except with an automated voice. There was no case assigned because they hung up on me!
Dear @Stefan Wisniowski,
I see, so you called the customer service phone line, is that correct? That was an AI response used first to classify the scenario, and then it connects you with an agent from the appropriate team. To reach out to the Microsoft technical team, may I ask: you mentioned that you have a Microsoft Business Premium subscription - are you the Global Admin of this tenant?
Dear @Stefan Wisniowski,
Could you please help me by using your Global Admin account to sign in here https://admin.cloud.microsoft/ and check if it works?
Dear @Stefan Wisniowski,
If possible, please reply soon so I can better assist you.
Dear @Stefan Wisniowski,
Help me click 'Help & Support'
Then describe your issue in the box.
Then help me choose method for agent can contact you.
These are also the methods I mentioned above for contacting Microsoft Support.
Since you are a Global Admin, this is the recommended way to reach out for better convenience. The phone number option is usually only used when an admin can no longer access the Admin Center and needs an agent’s help to create a ticket.
If you’re able to create a ticket successfully, would you mind helping me by accepting this answer? This would allow other Global Admins who don’t know how to reach out to Microsoft Support to easily find this post and follow the steps. I’d truly appreciate that.