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I cant login to my email on other devices i am locked outside asking for a code from authenticator yet it isnt providing any code

Charbel Saikaly 0 Reputation points
2026-01-21T15:28:04.3066667+00:00

I am trying to access my office 365 account on other devices , it is asking me for an a code from authenticator app , yet the authenticator not providing any code for my work account. So basically i am stuck. If i ever log out from my phone or work pc , i can never log in back

Microsoft 365 and Office | Install, redeem, activate | For business | Android
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  1. Lia V 6,540 Reputation points Microsoft External Staff Moderator
    2026-01-21T17:06:32.2833333+00:00

    Hi @Charbel Saikaly,

    Thank you for posting your question in the Microsoft Q&A forum, and I’m sorry to hear you're having trouble accessing your work account.

    From what you've shared, it appears that you may be experiencing an MFA (Microsoft Authenticator) loop. This situation often occurs when the Microsoft Authenticator app no longer has an active verification method for your work account. As a result, the system continues requesting a code or prompt that the app is unable to generate.

    At the moment, you are still able to access your account because your devices appear to be using a previously authenticated session. These sessions are temporary, and if you are signed out for any reason, you may become fully locked out, as your current MFA method does not seem to be active.

    To prevent a potential lockout, I suggest the following option:

    The option below is intended for end users. If you are an IT administrator experiencing an Authenticator-related issue, please let me know so I can provide the appropriate, role-specific guidance.

    As you are using a work or school email address, the MFA settings are managed by your company's IT department. For assistance with resetting or updating your MFA, you will need to contact them directly to resolve this. 

    Please contact your company's IT Help Desk or support team and explain the situation. Specifically ask them to “Reset my MFA settings or allow me to re-register for MFA". This is a standard request, and your company's IT team should be able to assist you with it.

    You can also share the steps in this Microsoft article for them so they can help reset your MFA settings for you Manage user authentication methods for Microsoft Entra multifactor authentication.

    Once your company's IT admin has reset your MFA, you will be prompted during your next sign‑in to complete the required authentication setup. This will allow your authentication method to be re‑registered and should restore normal access to your account. 

    Please note that forum moderators do not have access to user account settings and cannot assist with logging in, resetting passwords, or changing access rights. While we do not have access to internal systems or administrative tools required to resolve account-specific or backend-related issues, we’ll continue doing our best to support you within the scope of our responsibilities.   

    I hope this helps resolve the issue quickly. I'm glad to assist and truly hope the information provided has been useful. Please feel free to reach out anytime if you need further assistance.

    If you find my post helpful, kindly consider marking it as the accepted answer. Doing so can assist others in the community who may have similar questions in finding solutions more quickly.

    Thank you for your kindness and contributions to the forum.

     

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

     

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  2. AI answer

    2026-01-21T15:28:48.8733333+00:00

    If you are unable to receive a code from the Microsoft Authenticator app for your Office 365 account, it may be due to the app not being properly set up on your new device or the account being linked to your previous device. Here are some steps you can take to regain access:

    1. Check Other Verification Options: If you have set up alternative verification methods (like a phone number or email), try selecting those options to receive a code.
    2. Verify Account Settings: Ensure that your phone numbers and recovery email are correctly set in your account settings. If you have another global admin, ask them to confirm these settings for you.
    3. Contact Microsoft Support: If you are the only global admin and cannot access your account, you may need to contact Microsoft Data Protection Support. Explain your situation and request assistance in resetting your authentication method.
    4. Temporary Account: As a last resort, consider creating a temporary account (trial tenant) to submit a support ticket on behalf of your original account if you cannot reach a live agent.

    These steps should help you regain access to your Office 365 account and resolve the issues with the Microsoft Authenticator app.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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