Can't access teams group my school uses

Viktor Davila-Janzén 0 Reputation points
2026-01-20T15:50:35.85+00:00

I enrolled in a course via my communal school in order to access further studies and i cannot access my courses teams group. I have confirmed with my teacher that i have been added but it does not show up in my teams app, regardless of if it is on my phone or my pc. I have had this account since long before the skype merge and i was thinking that maybe something went wrong after the merge?

i can see my old skype conversations and only teams things that i joined via a link so no invited stuff. Would really appreciate som help as i cannot see anything related to my course, and unfortunately my teacher isn't exactly helping either.

//Viktor

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  1. AI answer

    2026-01-20T15:50:45.3633333+00:00

    It sounds like you're experiencing issues with accessing your Teams group for your course. This could be due to several reasons, including configuration issues with your account or the Teams setup by your school. Here are some steps you can take:

    1. Check with Your Administrator: Since you mentioned that your teacher isn't helping, it might be beneficial to reach out to your school's IT administrator. They can verify if your account has been properly set up and added to the Teams group. Sometimes, accounts need to be explicitly invited and accepted at the organization level.
    2. Guest Access Issues: If your account is treated as an external user, it may not have the necessary permissions to access the Teams group. The administrator needs to ensure that Guest Access is enabled for their organization and for the specific Team/Channel.
    3. Teams Cache Issues: There might be a delay or issue with the Teams cache not updating correctly. This can happen if your account was recently added to the group. IT administrators can run scripts to refresh the Teams cache if necessary.
    4. Check Microsoft Teams Settings: Ensure that Microsoft Teams is enabled for your account. In some educational setups, Teams may not be enabled by default, and this needs to be configured by the administrator.

    If these steps do not resolve the issue, consider asking your IT administrator for further assistance or to check if there are any ongoing issues with Teams at your school.

    References:

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  2. EmilyS726 264.5K Reputation points Independent Advisor
    2026-01-20T16:23:21.92+00:00

    Hello

    Did they invite you on your personal or school account ?

    On your phone, are you signing in with same account?

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