SDS not creating new teams and syncing students to expired/archived teams

Scott Pittick 20 Reputation points
2026-01-20T02:32:26.9666667+00:00

Hi

We archived and did the clean up of teams in SDS which has set last years class teams etc to archived and expired.

Selected the start new year transition and went through the process and linked up to our new CSV files (also automated via a FLOW)

When the sync ran teams that didnt exist before where created and staff and student added. But no new teams recreated for this years classes.

On investigation I have found that it has added the 2026 students to the archived/expired classes (renamed by the group clean up to Exp0126_*****

I have tried re-running the sync serveral times, but the same and now we have Expired 2026 teams with two year groups in them as they have been added to old and not setup with new.

Nothing seems to be sorting it, not sure where to go from here.

Thanks
Scott.

Microsoft Teams | Microsoft Teams for education | School connection
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Answer accepted by question author
Anonymous
2026-01-20T04:26:59.9266667+00:00

Dear @Scott Pittick,

Thank you for reaching out to the Microsoft Q&A forum. I’m happy to assist you.

Since this issue is related to SDS and involves a large amount of data, I strongly recommend raising a support ticket with the Microsoft Support team. They have the appropriate tools and permissions to access your tenant and can provide guidance that is more accurate and tailored to your environment.

To submit a support request:

Sign in here: Contact Microsoft Education Support

Type “SDS not working” > Enter > and select Contact Support.

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Choose “Provide your email address and a support agent will contact you”

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Fill in the required information > Confirm

The support team will contact you using the email address you provided.

Or the Global Admin can create a support ticket by sign in to the Microsoft 365 Admin Center > Support > Help & Support.  

For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin.     

Note: If you’re an end-user, please coordinate with your Office 365 Global Administrator to handle these steps.

I sincerely apologize for redirecting you to the Microsoft Support team, but doing so will ensure you receive assistance from the specialists who have the proper tools and permissions to investigate your tenant directly. Please know that as a forum moderator, directing you to the correct, specialized support is the most effective help I can provide from my position. I truly hope you get your issue resolved swiftly.

If you need any further assistance, feel free to reach out. I am here to help. Thank you very much for your understanding and your cooperation.

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  1. AI answer

    2026-01-20T02:32:42.3433333+00:00

    It seems that you are experiencing issues with the School Data Sync (SDS) not creating new teams for the current academic year and instead adding students to archived or expired teams. Here are some steps and considerations that might help resolve the issue:

    1. Check Source Data: Ensure that the new CSV files you are linking contain the correct class information for the current academic year. If the source data does not reflect the new classes, SDS will not create new teams.
    2. Sync Configuration: Verify that your sync configuration is set up correctly to recognize and create new teams based on the current academic year data. You may need to review the settings to ensure they are aligned with the new academic session.
    3. Clean-Up Process: Since you have archived previous teams, ensure that the clean-up process has been completed successfully. If the archived teams are still linked to the new data, this could lead to students being added to those teams instead of creating new ones.
    4. Manual Cleanup: If the automated processes are not functioning as expected, consider performing a manual cleanup of the archived teams to ensure they are not interfering with the new sync process.
    5. Re-run Sync: After confirming the above steps, try re-running the sync again. Sometimes, multiple runs are necessary to ensure that changes are fully processed.
    6. Consult Documentation: For more detailed guidance, refer to the official documentation on transitioning to a new academic year and managing teams within SDS. This may provide specific instructions or troubleshooting steps relevant to your situation.

    If the issue persists after trying these steps, you may want to reach out to Microsoft support for further assistance.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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