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Login after purchase 365

JMR Consulting 20 Reputation points
2026-01-18T14:45:02.9866667+00:00

I have purchased 365 Basic for my spouse and she cannot activate or login to her account

Microsoft 365 and Office | Loop | For home
Microsoft 365 and Office | Loop | For home

A collaborative workspace app in Microsoft 365 designed to help teams co-create, stay organized, and work together in real time across apps and devices.

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Francisco Montilla 30,630 Reputation points Independent Advisor
2026-01-18T16:25:52.21+00:00

Hello,

Did you buy the subscription using your own Microsoft account hoping to share it with her, or did you sign into her specific account to make the purchase?

It is important to note that Microsoft 365 Basic (the 100GB plan) is for one account only and cannot be shared with family members. If you bought it on your email, the benefits apply to you, not her. If you definitely bought it on her account, what exactly happens when she tries to log in?

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