can i get a refund

Question

can i get a refund

Alexandra Marilag 0

the subscription automatically deducted from my gcash without notice. we need a refund

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2 answers

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Answer 1

Hello

Is this subscription from Microsoft directly, or from your App Store on your iOS? I saw you picked iOS as your question's sub category.

If it is with Microsoft directly, cancel it first, Please go to https://account.live.com

Sign into your Microsoft account. Then go to Subscriptions. Click on Manage for the subscription plan you want to cancel.

Typically, within the first 30 days you can request a refund: Go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

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If it was via iOS's app store, you need to request it from Apple, not Microsoft, because the payment processed via Apple.

Microsoft explains it here:

https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

Apple's refund request instruction is here: https://support.apple.com/118223

Answer 2

To request a refund for a subscription that was automatically deducted, you typically need to cancel the service within a specific timeframe to qualify for a refund. If you cancel within 24 hours of purchase or renewal, you may receive a full refund. If you cancel within seven days, you may receive a prorated refund based on your usage. After seven days, no refunds are available, and you would need to pay for the full term, even if you don't use the product.

I recommend checking your subscription details and contacting Microsoft support for assistance with your refund request.

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