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Stuck in password reset loop nightmare

Hayes, Patrick Liam 5 Reputation points
2026-01-15T22:30:40.8366667+00:00

I am stuck in a circle trying to reset my password with Microsoft. I enter my email. I get a code. I enter the code. Then I am asked to enter there hidden part of my email. I enter the hidden part of my email. Then I am asked to enter a code and the same cycle continues. Clearing cache or browser history does not work, Using my phone number does not work. There is no-one I can call because Microsoft just directs to the same website that sends me in the same circle. I had to log on with my school password to post this question. Who can I call to reset my personal Microsoft account?

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  2. Zoevi-V 4,000 Reputation points Microsoft External Staff Moderator
    2026-01-16T06:12:10.9533333+00:00

    Hi Hayes, Patrick Liam,

    Thank you for reaching out to Microsoft Q&A Forum regarding the difficulties you are experiencing with resetting your personal Microsoft account password.

    From your description, the account recovery process is not completing successfully.

    Please note that Microsoft does not provide a direct phone number for password resets on personal accounts. All recovery must be initiated online. To move forward, I recommend the following steps:

    1. Go to https://account.live.com/password/reset.
    2. Select “I forgot my password” and enter your Microsoft account email.
    3. If the listed recovery options do not work, choose “I don’t have any of these” to access the Account Recovery Form.
    4. Complete the form with as much information as possible (previous passwords, subject lines of recent emails, contacts, etc.). The more accurate the information, the higher the chance of regaining access.

    If the recovery form does not resolve the issue, you can contact Microsoft Support for further assistance:

    Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas. 

    Hopefully my response gives you some useful direction toward fixing this.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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