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Microsoft authenticator endless password reset loop.

Lin Ho Chua 0 Reputation points
2026-01-14T02:19:18.8366667+00:00

To reset password in authenticator... It sends a double digit code to my Microsoft authenticator... And I end up changing password 3-4 times now and this keeps repeating this silly endless process..

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  1. AI answer

    2026-01-14T02:19:26.8466667+00:00

    It sounds like you're experiencing issues with the Microsoft Authenticator app during the password reset process. Here are a few steps you can take to troubleshoot this endless password reset loop:

    1. Ensure Proper Registration: Make sure that your Microsoft Authenticator app is properly registered with your account. You can check this by visiting the security info registration page at https://aka.ms/setupsecurityinfo.
    2. Multiple Authentication Methods: If you're using the Authenticator app as your only method for password reset, consider registering additional authentication methods. According to Microsoft, the Authenticator app cannot be the only method selected when only one method is required for password reset. You should have at least one additional method registered.
    3. Update the App: Ensure that your Microsoft Authenticator app is updated to the latest version. Sometimes, bugs in older versions can cause unexpected behavior.
    4. Clear App Cache: If you're using the app on a mobile device, try clearing the app cache or reinstalling the app to resolve any potential issues.
    5. Contact Support: If the problem persists, it may be best to contact Microsoft support for further assistance, as they can provide more specific guidance based on your account and situation.

    These steps should help you resolve the issue you're facing with the password reset process in the Microsoft Authenticator app.

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