Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Hello @Thomas Cardwell
Thank you for posting question to Microsoft Q&A Forum.
According to your question, may I know if you mean currently you are using New Outlook for Windows? As the current tag is on Android, it might be confusing to provide any troubleshooting steps now.
Please check this article if you are using Outlook on Windows: https://support.microsoft.com/en-us/office/revert-to-classic-outlook-31dfbaf7-1e17-444e-bc0b-184f1f32c373#officeversion=microsoft365
Please also check the private message and provide any possible screenshots to explain further details for your request as I could provide you precise suggestions.
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