SMS Backup & Restore Onedrive integration

Question

SMS Backup & Restore Onedrive integration

Feugene Macariola 0

We have 200 enrolled MDM devices. SMS Backup & Restore is an approved application but when we select OneDrive as a location for back up. It ask for MS credential which are user provide and after submitting the SSO. The intune app opens and stays there.

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Answer 1

Prathista Ilango 1,075 Microsoft Employee

Hello **Feugene Macariola,
**Hope you got this sorted already. If not, here is some clarification around the same.

I think 3rd party apps need MSAL authentication for SSO. It stays there may be because it is not able to retrieve the required response from the app because it is not Microsoft identity broker- compatible.
Hope that clarifies!

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Feugene Macariola 0 Reputation points

2026-06-10T15:41:19.6933333+00:00

Thanks for your response we found out that the browser does not support mobile view and the MFA prompt only shows up when your request for desktop view. After doing this process it allowed us to integrate OneDrive to the app. We are able to save file and back - up straight to OneDrive.