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Live chat with a person

Jacques Hamian 45 Reputation points
2026-01-08T17:15:32.9633333+00:00

I want to live chat. I need help urgently. I have been waiting 2 days!

Microsoft 365 and Office | Microsoft 365 Defender | For home | Windows

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Answer accepted by question author

Carlo Luna 6,895 Reputation points Independent Advisor
2026-01-08T17:52:48.0366667+00:00

Hi Jacques,

If you prefer to contact a live support agent, go to https://support.microsoft.com/contactus/ Sign in to your Microsoft account, type “Chat with an agent” in the search bar, then click “Contact support” at the bottom. Choose the product you need help with and follow the prompts to start a live chat.

Customer service phone numbers: https://support.microsoft.com/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Regards,

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  1. AI answer

    2026-01-08T17:15:39.6766667+00:00

    To get help through live chat, you can use the Concierge Chat service if you have a Visual Studio subscription. Here are the steps to initiate a chat:

    1. Sign in to Visual Studio benefits page.
    2. Locate the Concierge Chat tile in the Support section and select Chat now.
    3. Select Continue to open the chat window.
    4. Wait for an agent to become available to assist you.

    If you are looking for support related to Microsoft 365 or other Microsoft products, you may also consider reaching out through the appropriate support channels available for those services.

    If you have been waiting for a long time, it might be worth trying to initiate the chat again or checking if there are alternative support options available for your specific issue.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  3. Aretha Cobb 0 Reputation points
    2026-01-09T22:15:28.4166667+00:00

    Being billed twice

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