How do I add/remove administrator? How do I update payment information?

Sandra Burton 0 Reputation points
2026-01-07T16:38:23.9466667+00:00

Good morning! I need to speak to someone about our business account. We received to invoices for Azure Information Protection Premium & Online Services that have outstanding balances that need to be paid. We need to update the credit card information to handle these items. Also, the person that was administrator is no longer with our company, and we need to remove them from admin and replace with another. Whom can I speak to correct these issues.

Azure Information Protection
Azure Information Protection

An Azure service that is used to control and help secure email, documents, and sensitive data that are shared outside the company.

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  1. AI answer

    2026-01-07T16:38:32.87+00:00

    To update your payment information and manage administrators for your Azure account, follow these steps:

    Updating Payment Information

    1. Access the Azure Portal: Log in to the Azure portal.
    2. Change Payment Method: You can change your default payment method to a new credit card and update your credit card details. Ensure you are an account administrator or have the correct permissions if you are under a Microsoft Customer Agreement.
    3. Supported Payment Methods: Remember that Azure supports credit cards, debit cards, and wire transfers, but not virtual or prepaid cards. If you encounter issues, refer to the troubleshooting steps for declined cards.

    Managing Administrators

    1. Identify Current Administrators: You can check who the current billing administrator is by visiting the Cost Management + Billing page in the Azure portal and selecting the Subscriptions page.
    2. Assign a New Administrator: To assign a new administrator, an existing billing administrator must assign the Owner role to the new user at the subscription scope. This grants them full access to manage billing and subscriptions.
    3. Remove Old Administrator: If the previous administrator is no longer with the company, ensure that you have the necessary permissions to remove them from the account.

    If you need further assistance or prefer to speak to someone directly, consider contacting Azure support for help with these issues.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Siva shunmugam Nadessin 10,900 Reputation points Microsoft External Staff Moderator
    2026-01-08T06:40:05.5733333+00:00

    Hello Sandra Burton

    Thank you for posting your query on Microsoft Q&A portal.

    Here’s how you can tackle both updating the payment information and managing the administrator roles:

    Updating Payment Information

    To update your credit card information for your Azure subscription, you need to follow these steps:

    Sign into the Azure Portal: Go to Azure Portal and log in with an account that has billing administrator privileges.

    Navigate to Cost Management + Billing: In the left-hand menu, select Cost Management + Billing.

    Select Your Subscription: Choose the subscription you want to update.

    Access Payment Methods: Look for the Payment methods section.

    Add or Update Payment Method:

      • To add a new credit card, click on Add payment method, fill in your card details, and you can set it as the default payment method.
      • To update an existing card, select the card you want to change and click on Edit or Replace to make the necessary updates.

    Make sure you're the account administrator to perform these changes. If you encounter any issues, consider using a private browsing session to avoid session-related errors.

    Managing Administrators

    Since the previous administrator is no longer with your company, you'll want to add a new admin and remove the old one. Here’s what you need to do:

    Sign into the Azure Portal: Log in as a Service Administrator or Account Administrator.

    Go to Subscriptions: Select your subscription in the Azure Portal.

    • Manage Access Control (IAM): Find and open the Access control (IAM) settings.
    • Add a New Co-Administrator:
    • Click on Add > Add co-administrator.
    • Select the user you want to add as a co-administrator and confirm.
    • Remove the Old Administrator: Similarly, find the old admin’s name in the list of co-administrators, check their name, and select Delete to remove them.

    Hope this helps! If you have more questions or need clarification, feel free to ask.

    References

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