Renewed my microsoft 365 last week and ibelieve it was under the wrong email address.

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Renewed my microsoft 365 last week and ibelieve it was under the wrong email address.

John Meehling 0

I renewed my Micro soft business 365 last week and i believe its under the wrong email address.

How can i fix this?

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3 answers

Answer 1

Hi John,

Thanks for reaching out. I understand how frustrating this can be when renewals end up under the wrong account. I'm here to help!

Unfortunately, Microsoft does not allow transferring a subscription from one account to another, which is why this situation can feel limiting.

The best step for this is to contact Microsoft Store support within 30 days to request a refund, then repurchase the subscription under the correct email and turn off recurring billing on the wrong account.

I hope you find this information helpful. Please let me know if you have any further questions If the answer is helpful, please click "Accept Answer".

Regards,

Carlo

Answer 2

James Schwamburger 0

my old email accpount is closed how to I sign in to delete renewal and get refund

Stefan Blom 341.3K Reputation points MVP Volunteer Moderator

2026-04-21T09:01:55.3366667+00:00

my old email accpount is closed how to I sign in to delete renewal and get refund

@James Schwamburger,

Even though the e-mail address won't let you send e-mails, you can test if you can successfully sign in at https://account.microsoft.com/services. With a bit of luck, you can get access to the account. Maybe you have already tried this and failed. You can try to recover the account, but if it is a really old one, that won't be possible. See https://support.microsoft.com/en-us/account-billing/unable-to-cancel-your-microsoft-subscription-661ead29-7e86-474a-9499-a8b05d44fcf9 . You may have to contact your bank as well.

If you need further assistance from your peers in the forum, consider starting a new thread.

The current thread is old and it will be closed.

Answer 3

To fix the issue of your Microsoft 365 subscription being under the wrong email address, you will need to update the email address associated with your account. Here are the steps you can follow:

Sign in to the Admin Portal: Go to the Microsoft 365 admin center and sign in with your current admin credentials.
Manage Administrators: Select Manage administrators from the admin center.
Add New Email: If you are a super admin, you can add your new email address and ensure to select the Super admin checkbox. This is crucial to maintain your admin privileges.
Do Not Delete Current Email: Make sure not to delete your current email address until the new one is active to avoid losing access.
Update Subscribers: If there are other subscribers under your account, you may need to update their email addresses as well after the changes are made.

If you encounter any issues, consider reaching out to Microsoft support for further assistance.

References:

What happens when your organization’s name or email domain changes
Get support for Microsoft 365 for business
Change a user name and email address
Update your Microsoft 365 admin phone number and email address
Manage payment methods
Change your billing addresses for Microsoft 365 for business
Subscriptions Support for admins
Microsoft Entra documentation
Add a domain to Microsoft 365
Assigning admins
View your user profile
Bulk add feature to update all your subscribers easily.

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Renewed my microsoft 365 last week and ibelieve it was under the wrong email address.

3 answers