How to get Data from deleted institutional account, after they re created it

Question

How to get Data from deleted institutional account, after they re created it

Ambesh Jha 0

My institutional microsoft account was deleted before our time, they re created my account by same id. But i lost my data, on complain they says we have complained microsoft they have not replied yet. and 5 months passed what can be done.

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Answer 1

Liora D 18,915 Microsoft External Staff Moderator

Dear Ambesh Jha,

Welcome to Microsoft Q&A.

I’m truly sorry you’re experiencing this issue. I completely understand that you may have had a lot of important data in your previous account that you need to recover, and waiting for months without a clear answer can be very frustrating.

Based on my knowledge and experience with Microsoft 365, the previous AI response was correct in one key point: when an institutional account is deleted, all associated data is retained only for a limited time called the retention period. By default, this is about 30 days, and organizations can extend it up to 93 days. After that, the data is permanently deleted and cannot be recovered by Microsoft. Recreating the account with the same email address does not restore the old data because it is treated as a completely new account.

I know this is certainly not the answer you were hoping for, and I really wish I could help you recover the data directly. However, as a community moderator, I don’t have the ability to access or restore data on Microsoft’s side. What you can do now is check with your institution’s IT department to see if they have any third-party backup solution (such as Veeam, AvePoint, or similar).

Thank you for bringing this up, and I appreciate your patience.

Warm regards,

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Ambesh Jha 0 Reputation points

2025-12-23T14:16:24.04+00:00

can u provide me a recovery guideline i can say my admin, because each time i call my admin he politely replys that microsoft has not replied our mail, by the way our id is .tu.edu.np
Liora D 18,915 Reputation points Microsoft External Staff Moderator

2025-12-23T15:14:02.5233333+00:00

Hello Ambesh,

Thank you for sharing this update.

Microsoft does not typically handle data recovery requests via email. Instead, they require admins to open an official support ticket through the Microsoft 365 Admin Center or via the Microsoft Support portal. This is the only way to escalate the issue and get a response. If your admin only sent an email, that might explain why there’s been no reply.

In your case, since the account was deleted and then recreated, the original data is almost certainly gone because Microsoft only retains deleted account data for a limited period (typically 30 days, up to 93 days if extended by policy). After that, the data is permanently deleted and cannot be recovered by Microsoft, even if the account is recreated with the same email address.

What you can do now is reach out to your admin again and ask them specifically if your institution uses any third-party backup solution. Many organizations implement these tools to protect Microsoft 365 data beyond the default retention period. If such a backup exists, your admin may still be able to restore your files from that system.

If no backup solution was in place, unfortunately, the data cannot be retrieved from Microsoft at this point.
I hope this information will be helpful to you.

Answer 2

If your institutional Microsoft account was deleted and then recreated, unfortunately, any data associated with the original account would typically be lost. According to Microsoft policies, when a user account is deleted, all account-related data is deleted 30 days after the account deletion. If your account was deleted before the recreation, it's likely that the data cannot be recovered.

However, if the account was recreated under the same ID, it may not have retained any of the previous data, as the original account's data would have been permanently deleted. You might want to follow up with your institution's IT department to see if they can escalate the issue with Microsoft support, as they may have additional resources or support channels available to assist with account recovery or data retrieval.

In the meantime, ensure that you have backups of important data in the future to prevent loss in similar situations.

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