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app store certification failed

Bala Bala 20 Reputation points
2025-12-22T14:34:20.3433333+00:00

app store certification for my app always getting failed, they mention as freeze or crash but i cant see anything like that on my 10 years old laptop, it opens quickly for me. what to do now how to fix this?!
SEE THEM REPORT BELOW;

The product crashes while trying to load. The issue was observed on the following devices running OS build  22621.1265 Observed On: Dell Latitude 5520, Dell Inspiron 14 5000 Tested On: Dell Latitude 5520, Dell Inspiron 14 5000 Error Message: N/A   Tip: A Windows product may run flawlessly during development and testing, but after submitting it for certification testing, the product may crash or perform unexpectedly. Along these same lines, your product may not perform as expected after publication. You can contact Developer Support at http://aka.ms/storesupport if you need assistance with troubleshooting. Tested devices: Microsoft Surface Laptop
The product crashes while trying to load. The issue was observed on the following devices running OS build  22621.1265 Observed On: Dell Latitude 5520, Dell Inspiron 14 5000 Tested On: Dell Latitude 5520, Dell Inspiron 14 5000 Error Message: N/A   Tip: A Windows product may run flawlessly during development and testing, but after submitting it for certification testing, the product may crash or perform unexpectedly. Along these same lines, your product may not perform as expected after publication. You can contact Developer Support at http://aka.ms/storesupport if you need assistance with troubleshooting. Tested devices: Microsoft Surface Laptop
Windows development | Windows App SDK
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  1. Michael Le (WICLOUD CORPORATION) 10,475 Reputation points Microsoft External Staff Moderator
    2025-12-23T07:07:23.12+00:00

    Hello @Bala Bala ,

    In this case you'll need to get the detailed crash logs from Developer Support at http://aka.ms/storesupport to investigate further. Without that data, you're working blind and won't be able to understand what's actually causing the failure.

    If possible, you should also try reproducing the crash locally by setting up a test environment that matches the certification specs. You can use a VM or physical device running Windows 11 build 22621.1265 or newer to test your app under the same conditions.

    I would love to provide advice after seeing the crash logs. Once you have them, feel free to share them here.

    I hope this clarifies, and happy holidays.

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