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My child's Microsoft account was hacked, their username was their email address, they got the password, and changed the recovery from their email, to someone else's. I had no idea this was possible, and am hoping you can help get us back the account as there's private information there and they're an underage minor.
Please contact me as this has been VERY challenging to talk to anyone at Microsoft.
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
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Sorry to hear about the problems you have with your account. Please fill out this form https://aka.ms/recovermyaccount
This is a form you can fill out that will go to a team specially equipped to handle scenarios like this, you should get an email response within 4 hours. The team on the other end will help work through this situation.