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365 degree charges

Maria Cecilia Benito 0 Reputation points
2025-12-04T19:20:20.7733333+00:00

How can i file a complaint regarding subscription that I didn’t subscribed but was charged to me

Microsoft 365 and Office | Microsoft 365 Defender | Other | Other
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  1. JANSHER LIWAG 8,845 Reputation points Independent Advisor
    2025-12-04T19:58:18.34+00:00

    Maria Cecilia Benito

    Hi Maria,

    Thank you for posting, I am here to help you today. You need to investigate this charge from your Microsoft billing history by signing to your Microsoft Account.

    Click this to open the page: https://account.microsoft.com/services/microsoft365

    Log in using your Microsoft Account. Find your subscription and select Manage. On the next page, select Cancel then Scroll through and follow the instructions on the page to proceed with cancellation. To view our complete cancellation policy.

    Please understand that in order to get a refund, you will need to cancel the Microsoft 365 subscription.

    For more details you can check this article:

    How to get a refund on a Microsoft subscription

    https://support.microsoft.com/es-es/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

    Turn recurring billing on or off for a Microsoft subscription

    https://support.microsoft.com/es-es/account-billing/turn-recurring-billing-on-or-off-for-a-microsoft-subscription-66f40aee-2317-f74b-40f9-2be7e92f0167

    To get in touch with Microsoft Support for further assistance.

    Click on this page Contact - Microsoft Support

    https://support.microsoft.com/en-us/home/contact

    Please follow the steps below to contact Microsoft Online Support.

    Go to the Microsoft Support page and search for “account locked.”

    Scroll down and click “Sign in to contact Support.”

    Sign in using a different personal Microsoft account.

    Under Products & Services, choose “Other Products.”

    Under Categories, select “Manage account security” and click Confirm.

    Click “Chat with a support agent in your web browser” to start a live chat.

    I hope you find this information helpful. Please let us know if you have any further questions If the answer is helpful, please click "Accept Answer".

    Best regards,

    Jansher

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  2. AI answer

    2025-12-04T19:20:30.35+00:00

    To file a complaint regarding a subscription that you did not subscribe to but were charged for, you should contact Microsoft 365 Support. They can assist you with billing issues and help resolve any unauthorized charges. You can reach out to them through the following options:

    1. Contact Microsoft 365 Support.
    2. Get support - Microsoft 365 admin | Microsoft Learn.

    Make sure to have any relevant information ready, such as your account details and the specific charges in question, to expedite the process.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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