Video DXGKRNL Fatal Error

Question

Video DXGKRNL Fatal Error

Laurent Van Butsele 30

Hello I have a problem

I just got multiple BSOD in the last few hours with the VIDEO_DXGKRNL_FATAL_ERROR code. This in my brand new laptop (ASUS ROG G16 5070Ti). Non of the fixes i can find online seem to work.

The minidumps: https://we.tl/t-nEchgP0mKa

Can Anyone help?

Moved from: Sysinternals

Answer accepted by question author

2 additional answers

Your answer

Answer 1

Hi. I'm David, and I'm happy to help you.

The minidumps indicate the driver "nvlddmkm.sys" as the cause of the crashes. This driver belongs to your laptop's Nvidia graphics card.

I suggest performing a clean install of the Nvidia driver as instructed below.

Download the latest driver for your graphics card from the computer manufacturer's website. Then, use the free DDU tool to remove the current driver. Then, install the latest driver using the installer you downloaded.

I suggest disconnecting from the internet during the entire procedure.

(Turn off Wi-Fi or disconnect the Ethernet cable.)

DDU: https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Nvidia driver download: https://rog.asus.com/us/laptops/rog-strix/rog-strix-g16-2025-g614/helpdesk_download/

Driver Name: NVIDIA Graphic Driver

Version: V32.0.15.7702

(Run the downloaded EXE file and follow the on-screen instructions to install the driver.)

(For laptops, it is recommended to use the latest Nvidia driver provided by the laptop manufacturer.)

If you have the GeForce Experience or Nvidia app installed, disable the automatic driver updates in the application settings.

See if the system will work stably after this.

If the crash occurs again after doing this, please share the minidump it created.

If you need a tutorial for using DDU, I recommend the video below.

https://www.youtube.com/watch?v=bP-2B14Nckw

Feel free to ask back any questions.

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Laurent Van Butsele 30 Reputation points

2025-12-04T18:57:40.1833333+00:00

Thank you for the help, i have done the above and will test if the problem persists or is solved and deliver feedback! Fingers crossed!
David-M 98,580 Reputation points Independent Advisor

2025-12-04T18:59:26.21+00:00

Glad to help.

If you have any questions, don't hesitate to ask.
Laurent Van Butsele 30 Reputation points

2025-12-04T21:16:03.5333333+00:00

David, 2 hours without any problems. Since the previous BSOD appeared every 15-30 minutes it seems that the issue is fixed.

Thank you very much for the help!!!

Answer 2

The VIDEO_DXGKRNL_FATAL_ERROR (Bug Check 0x113) typically indicates a problem with the graphics driver or hardware. Here are some troubleshooting steps you can take to resolve this issue:

Update Graphics Drivers: Ensure that you have the latest drivers for your NVIDIA GeForce 5070Ti. You can download the latest drivers from the NVIDIA website.
Check for Windows Updates: Make sure your Windows operating system is fully updated, as updates can include important fixes for compatibility issues.
Disable Hardware Acceleration: If you are experiencing this issue while using specific applications, try disabling hardware acceleration in those applications.
Run Hardware Diagnostics: Use the hardware diagnostics tools provided by ASUS to check for any hardware issues.
Check for Overheating: Ensure that your laptop is not overheating, as this can cause crashes. Clean any dust from the vents and ensure proper airflow.
Revert to Previous Drivers: If the issue started after a driver update, consider rolling back to a previous version of the graphics driver.
Test with Integrated Graphics: If your laptop has integrated graphics, try switching to it temporarily to see if the problem persists.

If these steps do not resolve the issue, you may need to analyze the minidump files for more specific information about the cause of the crashes.

References:

Answer 3

Monkey57 3,630

"This in my brand new laptop (ASUS ROG G16 5070Ti"-Consider doing manufacturer and Windows updates. see also: https://rog.asus.com/

Laurent Van Butsele 30 Reputation points

2025-12-04T16:41:28.3366667+00:00
Thanks for the quick reply, however I already did all updates:

Latest Windows Updates

Update all Drivers

Reinstall drivers for the graphics card

Run Hardware Diagnostics in Myasus

Run DXDIAG: no problems found

sfc /scannow: no problems found

Non of the above solved the problem or indicated the cause of it.
Monkey57 3,630 Reputation points

2025-12-04T16:58:59.6466667+00:00

Did you check with the asus website, for updates, including Bios? Is the item still under warrantee? Do you use a 3rd party antivirus?
Monkey57 3,630 Reputation points

2025-12-04T17:07:20.0766667+00:00

as you "Reinstalled drivers for the graphics card" - where did you get the drivers, please consider checking for the latest drivers from Asus.
Laurent Van Butsele 30 Reputation points

2025-12-04T17:13:33.39+00:00

It is still under warranty (bought on last black friday). Drivers for the graphics card i installed from official nvidia site. No antivirus on the laptop (just windows defender). The bios was updated automatically with the latest windows update.
Monkey57 3,630 Reputation points

2025-12-04T17:16:07.37+00:00

What was running when BSOD happened? Is the laptop hot? Is there good room for the air circulation around the device (is it on a hard surface, or on a blanket or rug?)
Monkey57 3,630 Reputation points

2025-12-04T17:22:05.05+00:00

"Drivers for the graphics card i installed from official nvidia site." - Does Asus have a driver on their website? I generally stick with the Laptop manufacturer drivers, unless they install the Nvidia App, which does allow for direct updates from the graphics mfg.
Laurent Van Butsele 30 Reputation points

2025-12-04T17:23:47.5+00:00

A game on steam (total war attila) laptop stands on a hard flat surface, not running hot. Internal temps according to steam: cpu temp of max 85 degrees, gpu not higher than 60 defrees celsius.
Laurent Van Butsele 30 Reputation points

2025-12-04T17:26:18.8966667+00:00

Nvidia app was indeed preinstalled.
Monkey57 3,630 Reputation points

2025-12-04T17:31:54.16+00:00

because of the bsod, please consider opening a command prompt as administrator, and run chkdsk /f /x, enter y for yes when prompted, exit to close the command prompt window, and then reboot.
Monkey57 3,630 Reputation points

2025-12-04T17:35:47.06+00:00

If McAfee came pre-installed, please consider uninstalling it.
Laurent Van Butsele 30 Reputation points

2025-12-04T17:36:36.9033333+00:00

Done. Should i do anything when rebooted?
Laurent Van Butsele 30 Reputation points

2025-12-04T17:41:14.0433333+00:00

the preinstalled mcafee was the first app I uninstalled on unboxing ;)
Monkey57 3,630 Reputation points

2025-12-04T17:48:53.62+00:00

result can be found here - "Open the Start Menu and type Event Viewer. Select it from the results.

In the left-hand pane, expand Windows Logs.

Click on Application.

In the center pane, look for an event with Event ID 1001 and Source Wininit.

Click on the event to view its details in the lower pane, specifically on the General tab."

If it said it fixed errors, consider reinstalling the game, and drivers (via the app).

Check for all driver and windows updates again, including bios.. updates may release quickly on new devices.

"It is still under warranty", also, consider registering on Asus, then looking to asus for device support.
Laurent Van Butsele 30 Reputation points

2025-12-04T18:07:28.4866667+00:00

i see a bunch of errors in the event viewer source appmodel runtime, kernel-eventracing but not the one you mention
Monkey57 3,630 Reputation points

2025-12-04T18:22:13.72+00:00

If you don't see wininit Event ID 1001 in application logs consider running chkdsk /f /x again. consider sorting by event id, by clicking the event id column heading.
Monkey57 3,630 Reputation points

2025-12-04T18:28:37.9366667+00:00

Is it only total war attila that gives a bsod? Do other games run ok?
Laurent Van Butsele 30 Reputation points

2025-12-04T21:18:58.3+00:00

Thanks again for the replies/aid. The answer above of David seems to have solved the problem!
Monkey57 3,630 Reputation points

2025-12-06T01:24:33.84+00:00

I am glad David was able to get the immediate issue resolved, he has been a long respected contributor.

The Official Nvidia app does have a clean install option: https://help.bethesda.net/#en/answer/57037

"Thoroughly research any product advertised on the sites before you decide to download and install it."

From:

https://www.guru3d.com/page/legal/

"...When you use our website and services, we collect personal data for the following purposes:

Management for user accounts

Promotional marketing

Statistical data and analysis to improve our website and services.....Personal Data may be transferred to third parties who act for or on our behalf, for further processing in accordance with the purposes for which the data were originally collected. These third parties have contracted with us to only use Personal Data..."

Please consider checking the Official Nvidia App often for updates.

Share via

Video DXGKRNL Fatal Error

2 additional answers

Your answer