Why when I am assigned a task in MSPlanner I get an e-mail with a link but it doesn't go to the task?

Teves, Nani-Contractor@Wildlife 0 Reputation points
2025-12-04T00:27:13.5433333+00:00

When I am assigned a task in MSPlanner I get an e-mail with a link but when I click it, it doesn't take me to the task but rather the whole project. Before the swtich to Planner, MSProject would assign a task via an e-mail and one could click the link and it would take you directly to the task within the project. Any help is greatly appreciated.

Thanks,

Microsoft Teams | Microsoft Teams for business | Tasks | Assign tasks
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  1. Teves, Nani-Contractor@Wildlife 0 Reputation points
    2025-12-08T15:33:33.5+00:00

    Thank you for your help.

    When you click the link, does it open in a browser or inside Teams? If browser, which browser are you using?

    • User's image
    • The above is what appears in my e-mail. when I click the task it goes to the whole project.
    • It opens in Planner.
    • User's image

    Does this happen for all plans or only specific ones?

    • all plans

    If you open the email in Outlook Web Access, does the behavior change?

    • no

    Are there any conditional access policies or security tools in place that might alter links?

    • no

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  2. AlexDN 11,445 Reputation points Microsoft External Staff Moderator
    2025-12-04T05:24:56.5733333+00:00

    Dear @Teves, Nani-Contractor@Wildlife,Thank you for posting your question in the Microsoft Q&A forum. I understand you’re seeing that when you’re assigned a task in Microsoft Planner, the email link opens the entire plan instead of the specific task. Previously, Project emails deep‑linked directly to the task, so this change can be confusing.

    To better assistance, could you please confirm following information:

    Is the plan added as a tab in Teams?

    When you hover over the email link, does it show a Teams URL or a tasks.office.com link?

    Were these tasks migrated from Project or created directly in Planner?

    Does this happen for all tasks assigned to you or only certain plans?

    Are you opening the link from desktop Outlook, webmail, or mobile app?

    Do you have the Planner app installed in Teams, and is the plan pinned there?

    Are you using the new Planner experience or the classic interface?

    Your detailed response will help us diagnose and investigate the issue more efficiently.

    I truly appreciate your patience and understanding. If I misunderstood what you’re looking for, feel free to let me know or share a screenshot. I’d be happy to help further!

    I'm looking forward for your reply.

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  3. AI answer

    2025-12-04T00:27:20.38+00:00

    When you receive an email notification for a task assigned to you in Microsoft Planner, the link provided typically directs you to the entire plan rather than the specific task. This is a known behavior in Planner, as it does not currently support direct linking to individual tasks within the project. This differs from Microsoft Project, where such direct links were possible.

    If you want to access the specific task, you may need to navigate through the plan to find it manually. Additionally, ensure that your users have a product license that includes Exchange Online, as this may affect email notifications and functionality related to tasks in Planner.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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