my xbox account is being locked

Hello fried fring,

Welcome to Microsoft Q&A forum. It's my pleasure to help you today.

I understand that it is very frustrating when your account is locked out. Before we proceed, may I confirm how is your account locked? Does it say you entered the wrong password or let you sign in with the password but then saying your account is locked?

If the second part is correct, it could come from any suspicious activity or log in attempt that happened to your account, and the system has blocked it to protect your account. Your password is still the same, and resetting is not needed. However, you should still change it when you get back the access. To unblock your account, please fill out this Account Reinstatement Form, the results might take a few days. Thank you for your understanding.

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If your Xbox account is being locked and you're unable to receive the verification code, here are some steps you can take:

1. Check Your Phone Number: Ensure that the phone number associated with your account is correct. You may need to verify this through your account settings.
2. Try Different Verification Methods: If you have set up other options for security verification, try using those methods instead of SMS.
3. Account Lockout: If your account is locked due to multiple unsuccessful sign-in attempts, it may be temporarily suspended. Typically, accounts are locked after a certain number of failed attempts. You may need to wait for a specified period before trying again.
4. Contact Support: If the issue persists, consider reaching out to Xbox support for assistance. They can provide specific guidance based on your account status.

If your account is banned, it could be due to violations of Xbox Live policies. You may need to check your email for any communication from Xbox regarding the ban and follow the instructions provided.

References:

• Troubleshooting Xbox services sign-in

its locked for no reason but when i give my phone number it says try another verification method this verification method is not working