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Azure Non-Profit subscription renewed, now receiving bills

Dieter Martens 0 Reputation points
2025-12-03T09:33:34.4166667+00:00

We are writing to you regarding a serious issue with our subscription status and the recent, unexpected billing for our services.

We recently renewed our non-profit Azure subscription through the official non-profit portal, where the status of our subscription is currently shown as active. Furthermore, according to the portal, there are more than sufficient funds remaining in our allocated Azure grant to cover usage.

Despite this, for the first time in several years, we are now receiving regular invoices for our Azure services. We are unable to determine the cause of this change in the billing model, as the non-profit status and fund allocation remain in place.

Unfortunately, we have been unable to successfully create a support ticket via the Azure portal. Even when we attempt to contact support regarding billing issues, we are consistently redirected to general help pages.

We urgently request that you investigate and correct this issue. Please inform us of the direct manner in which we can contact a billing or subscription engineer to immediately stop this unwarranted billing and restore the status of our non-profit credit.

Azure Advisor
Azure Advisor
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Answer accepted by question author
  1. Q&A Assist
    2025-12-03T09:33:48.56+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    If you are receiving unexpected invoices for your Azure services despite your non-profit subscription being active and having sufficient funds, there are a few steps you can take to investigate the issue:

    1. Verify Billing Profile: Ensure that the billing profile linked to your Azure Sponsorship is correctly set up. You can do this by signing in to the Azure Portal and navigating to Cost Management + Billing. Check if the correct billing account is selected.
    2. Check Usage and Credits: You can check your Azure credits and usage details by signing into the Azure portal and going to Billing > Payment Methods > Azure Credits tab. Make sure that your credits are still active and have not been exhausted.
    3. Contact Support: Since you mentioned difficulties in creating a support ticket, try reaching out through different channels. You may want to use the Help + Support section in the Azure portal to submit a request or look for a direct contact option for billing inquiries.
    4. Review Notifications: Look for any notifications related to your subscription that might indicate a change in status or billing practices. Microsoft sends automated notifications regarding grant usage and compliance that could provide insights into your situation.

    If the issue persists, you may need to escalate your request through the appropriate channels within Microsoft to ensure that a billing or subscription engineer addresses your concerns directly.

    References:

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