Error with MDM user license - server error code 80180018

Gaby Mindreci 0 Reputation points
2025-12-02T13:18:32.5333333+00:00

Hello, one of our users is trying to register a new computer and this message comes over and over. Did anyone find a fix around this issue?

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Microsoft Security | Intune | Enrollment

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  1. Catherine Kyalo 3,180 Reputation points Microsoft Employee
    2025-12-04T07:08:14.76+00:00

    Gaby Mindreci,

    This is an Intune enrollment failure that means the user isn’t eligible for MDM enrollment according to tenant settings or licensing.

    To resolve check below steps:

    1. Confirm that the user has one of these Intune‑eligible SKUs:
      • Microsoft Intune Plan 1 or Plan 2
      • Or bundles that include Intune (e.g., Microsoft 365 E3/E5, Enterprise Mobility + Security E3/E5)
    2. Enable automatic MDM enrollment for the user : Intune Admin Center → Devices → Enroll devices → Automatic enrollment

    If the above response helps answer your question, remember to "Accept Answer" so that others in the community facing similar issues can easily find the solution. Your contribution is highly appreciated.

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