frozen onedrive

Narender Kuriyal 0 Reputation points
2025-12-02T12:46:07.4366667+00:00

Hi ,

I am unable to upload or attach file in teams and one drive, Screenshot 2025-12-02 181304.png

even after singing into one drive application, I also upgraded storage.

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  1. Sumit D - IA 150.6K Reputation points Independent Advisor
    2025-12-02T13:29:18.7466667+00:00

    Hi Narender,

    OneDrive account frozen notification icon You may see an "account frozen" message and icon if you have exceeded your storage allowance and/or haven't signed in for a long time. You just need to get back under your Microsoft storage quota to get access to your files again.

    Via https://support.microsoft.com/en-us/office/what-does-it-mean-when-your-onedrive-account-is-frozen-5e76147b-b7d5-4bcb-ba28-b91e3eb636b6

    How do I get back under my storage quota?

    You'll need to delete some files or buy more storage. It can take up to 2 hours for your changes to be applied. If your account is still frozen after 4 hours, contact support.

    In OneDrive

    • Sign in to Manage your OneDrive storage to see what's taking up space and see what plans and offers are available to you. Tips: 
      • Ensure you sign in with the account that received the frozen message.

    I hope you find this information useful. If you have any more questions, don't hesitate to reach out. Otherwise, please take a moment to accept the answer. Wishing you good luck!

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