Unexpected High Charge After Microsoft for Startups Registration (Not Eligible)

1. Charge Reversal or Refund: To inquire about reversing or refunding the charge, you should contact Microsoft support directly. They will be able to assist you with the specifics of your situation and guide you through the refund process.
2. Contacting Support: You can reach out to Microsoft 365 Support for assistance. Here are a couple of options:
   • Contact Microsoft 365 Support
   • Get support - Microsoft 365 admin | Microsoft Learn
3. Official Process for Disputing Charges: While the specific process for disputing charges may vary, contacting support as mentioned above is the best first step. They can provide you with the necessary information on how to formally dispute the charge or request a refund based on your eligibility status.

Make sure to have your account details and any relevant information ready when you contact support to expedite the process.

Hi Novandi,

I recommend you create a new billing support request so that you can speak to billing engineer and ask for refund. Billing support is free.

Please carefully follow my instructions below to create new billing support request without getting stuck in endless loop.

I you have issues creating ticket please let me know in a comment.

1. Navigate to this link to start the process:

https://portal.azure.com/#create/Microsoft.Support

2. Enter billing in the box and click Go

3. Select Billing and click Next

4. Select your subscription from the dropdown and click Next

5. At this point there will be a delay of several seconds, and then various options will be displayed. Click Create a support request button at the top. DO NOT CLICK any of the other options.

6. Fill out screen, Summary, Problem type, Problem subtype, then click Next button at bottom. You may need to select different Problem/subtype than shown below

7. There will be another several second delay, and then some solutions will be displayed (this is similar to above). DO NOT CLICK any of the solutions, instead click on Return to support request button in upper left corner, similar to below

8. Now you are back at support case. Click Next button at bottom to continue to Additional details tab. Fill out information as required, one of the items you may need is your Subscription ID.

You can open separate browser tab and navigate to your subscription in portal, the ID is there, click the copy button to the right of it, then paste it into the box on Additional details tab. Click Next to advance to Review + create tab, then click Create.

You should receive an automated email within a few minutes and then be contacted by support within 1 business day.

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP