The portal says my USD 100,000 credit is depleted when I barely begin

If your Azure portal indicates that your USD 100,000 credit is depleted when you have just started, it could be due to a few reasons:

1. Billing Issues: There might be a billing error or a misunderstanding regarding the usage of credits. It's advisable to check the detailed billing information in the Azure portal to see how the credits have been allocated.
2. Credit Allocation: Ensure that the credits are properly allocated to your account. Sometimes, credits from different programs can overlap or cause confusion.
3. Support Request: If you believe this is an error, you can create a support request through the Azure portal. This will allow you to get assistance from Azure support to clarify your credit status.
4. Usage Monitoring: You can monitor your Azure credit usage and costs through the Azure portal under Cost Management.

If the issue persists, contacting support might be the best course of action to resolve any discrepancies with your credits.

References:

• Azure Credits and Billing FAQs
• Startup support and troubleshooting

Hi @ Benjamin Fong,

Welcome to Microsoft Q&A Platform.

It seems like you're running into an issue where the portal is showing your $100,000 Azure credit as depleted when you haven't actually started using it.

Here are a few things you can check and try:

Check Your Balance: Make sure to check your actual credit balance in the Microsoft Azure Sponsorships portal. This will give you a clear picture of how much credit you have left.

Billing Notifications: Sign in to the Azure portal and check if there are any notifications regarding your subscription billing or credit usage. Sometimes, there might be miscommunication in the interface.

Track Usage: Use the Azure Education Hub or Cost Management to track your usage. It shows details about what services you've consumed that might have contributed to the credit depletion.

Potential Misunderstandings: If you’re part of the Microsoft for Startups program, ensure that you've activated and are logged in with the correct account tied to your credits. Sometimes, using multiple accounts can cause confusion regarding which subscription is active.

Contact Support: If everything seems in order and you still believe there’s an error, consider reaching out through the Azure support channels for assistance.

Kindly let us know if the above helps or you need further assistance on this issue.

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