Your access to Microsoft Advertising is currently blocked [AGAIN]

Question

Your access to Microsoft Advertising is currently blocked [AGAIN]

Powerphrase 0

I AM RUNNING AD CAMPAIGN AND WHEN I TRY TO LOG IN I GET THIS MESSAGE

We have detected unusual activity in your Microsoft Advertising account. As a security precaution, we have suspended your account and blocked your access.

You can no longer sign in with this user name or email address.

THIS HAS NOW HAPPENED TO ME MULTIPLE TIMES. YOU LOST A CLIENT AND MULTIPLE BUSINESSES UNDER MY AGENCY. I HAVE NOT VIOLATED ANYTHING THAT I KNOW OF. REINSTATE OR LOSE $$$

1 answer

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Answer 1

Hello Powerphrase,

Thank you for using our Microsoft Advertising Learn Q&A Platform!

I apologize for the inconvenience you’re experiencing, and I appreciate your proactive communication about the issue as I see how important it is to get your access back on your account.

Generally, there could be a number of reasons why our system would suspend an account. While I can’t disclose specific reasons for account suspensions due to security protocols, I’ve summarized common areas where accounts might not comply with our advertising policies. Please see a list of important policies below to ensure you are following them:

Please note that under the Digital Services Act (DSA), all customers are eligible to appeal their account status up to six months after their account status change. Customers will receive an email notification indicating the reason for their account status change with an option to appeal.

If you have received the aforementioned email, please proceed by submitting your appeal. That being said, you may require to complete Advertiser Identity Verification (AIV) at first, before you can appeal the account suspension decision. To learn more about AIV, I recommend checking the extended help article on this forum platform, as well as the relevant help pages shared below. Please note that you may need to complete AIV up to three times.

Our support teams are pleased to engage in more in-depth discussions about your account through phone, chat, or email to offer review assistance, please see our support page to reach out!

I trust that the details shared here will partially address your inquiry. Should you have any further questions, feel free to contact our support.

Kind regards,

Marvin | Microsoft Advertising Support Specialist | 800-518-5689

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Your access to Microsoft Advertising is currently blocked [AGAIN]

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