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Hello,
I'm a Microsoft employee. Seven months ago, I set up a personal Azure account using the credits provided to me as a Microsoft employee so I could explore and learn the AI capabilities available in Microsoft Azure. I'm not sure what might have been enabled but it has resulted in a very large bill. If a Microsoft employee sees this, is there any way someone can contact me through Teams to help resolve whatever caused this bill to accrue? I’m not sure what I may have enabled that triggered the billing process, and I’d appreciate assistance in understanding and correcting it.
Shawn
One other thing to mention is that I cant even create a ticket about the issue, this is why I'm posting here.
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Hello shawn kelley,
Thanks for posting your query in Microsoft Q&A forum
As a Microsoft employee with a large, unexpected Azure bill on your personal account, you can request billing support to resolve the issue. All Azure customers, including employees using personal accounts, have access to free billing and subscription management support without requiring a paid support plan. You can create an Azure support request for billing issues to get help identifying what caused the charges and how to correct them.
While there is no direct public mention of Teams contact specifically for employees, opening a support ticket through the Azure portal's Cost Management + Billing section is the recommended channel to get personalized assistance from Azure support teams.
https://ms.portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview
Referral document to raise support ticket: https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request
For Global Business Customer Support there are phone numbers available: Global Customer Service phone numbers
you can check what causes bill to occur using cost analysis under cost management+ billing here and also download invoices here
I hope this helps do let me know if you have any questions
Hello shawn kelley, just checking to see if you have a chance to check my previous response and helped, do let me know if you have any further questions on this.
Hi shawn kelley, following up to see if you have a chance to check my previous response and helped, do let me know if you have any further questions on this.
Hi Sandhya, I'm still trying to resolve the issue. I did get a chance to speak to someone, but they were from the wrong group. They transferred the issue over to the Azure group, and now I'm waiting to hear back.
Thanks for the update shawn kelley, please let us once your issue is resolved or for any further assistance
Below is a screenshot of what I'm getting when I request a refund. This is why I'm trying to speak to a billing support person that can walk me through this.