OneNote did not save notes

Dear @Gerard Craddock SC,

Good day. Thank you for posting your question in the Microsoft Q&A forum!

I sincerely apologize for the inconvenience you’ve experienced. I truly appreciate your patience during this time and thank you for bearing with us.

To ensure an effective resolution, I recommend that you raise a support ticket with back-end team. This will allow the Product Team to access the necessary environment and address the issue promptly and accurately.

In this case, I sincerely recommend you try to create a support ticket from Microsoft 365 Admin Center>Support>New Service Request. You can raise support ticket from: https://admin.microsoft.com/#/support/requests

The support team over there has higher permission than us to investigate the issue from background, they have more resource and correct escalation channel in handling this kind of issues. This would be a more efficient way in handling the case for you. 

For reference:  Get support | Microsoft Docs      

Note: I would truly like to help you as quickly as possible. However, as a forum moderator, I do not have access to your account or tenant due to Microsoft’s strict privacy policies. My role is to provide general guidance and help redirect you to the appropriate teams who can support you more directly.

These details will help us determine the best way to resolve the issue.

If you have any further questions or need clarification, please feel free to reach out. Again, I truly appreciate your patience and understanding. Your understanding and co-operation are highly appreciated.

Thank you for your precious time. I am looking forward to your response!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".   

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.