why does my word,power point and excel keep closing with an error of licence key cant be located displaying

Justine Eberu 0 Reputation points
2025-11-19T12:45:04.85+00:00

why does my word,power point and excel keep closing with an error of licence key cant be located displaying

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  1. AI answer

    2025-11-19T12:45:20.4966667+00:00

    The error message indicating that the license key cannot be located for Word, PowerPoint, and Excel usually occurs due to issues with the software protection platform or if the applications are running in compatibility mode for a different operating system. Here are some steps you can take to resolve the issue:

    1. Check the Software Protection Platform Registry Entry: Ensure that the registry entry for the Software Protection Platform exists. If it is missing, you may need to export it from another device where Office is functioning correctly and merge it into the problematic device's registry.
    2. Stop Running the App in Compatibility Mode: Right-click on the Office application (Word, PowerPoint, or Excel), select Properties, and ensure that the compatibility mode is not enabled. If it is, disable it and apply the changes.
    3. Repair the Office Installation: You can also try repairing the Office installation through the Control Panel to fix any corrupted files that might be causing the issue.
    4. Restart Your Device: After making changes, restart your device and check if the issue persists.

    If these steps do not resolve the problem, you may need to consider reinstalling Office or contacting Microsoft support for further assistance.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. DaveM121 928.6K Reputation points Independent Advisor
    2025-11-19T13:19:17.3366667+00:00

    1

    Log out of Office at the top right of Word, restart (not shut down) your PC, then log back into Office, is your licence then correctly recognised?

    2

    If not, log into your Microsoft account on this link, do you find your Office licence or subscription listed there, and if a subscription, is the expiry date listed correctly?

    https://account.microsoft.com/services/

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