Teams - Shared tab is not loading the files for any channel.

Trevor Haagsma 21 Reputation points
2025-11-18T23:50:49.8866667+00:00

Hi all, just randomly, our teams Files tab (now called shared) isnt displaying any files. If i add an app, select website i can use the direct sharepoint url to the files and that works. Any ideas? its just this one team, permissions seem to be correct.

Microsoft Teams | Microsoft Teams for education | Files | Other

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  1. Jade Ng 15,310 Reputation points Microsoft External Staff Moderator
    2025-11-19T02:06:53+00:00

    Dear @Trevor Haagsma,

    Good day. Thank you for posting your question in the Microsoft Q&A forum!

    Based on your description, I understand that you’re experiencing issues with the Shared Files tab in Microsoft Teams, which is not loading files for a specific channel.

    In my test environment, I was unable to reproduce this issue, and everything is functioning normally.

    To better assist you, could you please provide the following information:

    1. Have you noticed any errors when sharing the file tab? If so, kindly take a screenshot and share it with me. Additionally, please review this article and check whether any of the issues described match yours. Errors when selecting the Files tab on a Teams channel. If they do, try following the steps provided and let me know if they resolve the problem.
    2. Are you experiencing this issue in Teams on the web?

    In the meantime, please try these steps below and check if it helps:

    1.Please try clicking Expand or selecting Reload in the Shared tab to refresh the displayUser's image

    2.Microsoft Teams: update to the latest version.

    3.Sign out and log back in: This will refresh your account linking and may resolve the issue. 

    4.Clear Teams cache: Cached data can sometimes cause problems. Clear the Teams client cache - Microsoft Teams | Microsoft Learn 

    5.Reinstall Teams: If the problem persists, try completely uninstalling and reinstalling it. 

    Note: Please note that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.   

    Your understanding and co-operation are highly appreciated. Thank you for your precious time. I am looking forward to your response!

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".   

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. Tobias Asboeck 5 Reputation points
    2026-02-07T11:02:16.7366667+00:00

    A colleague of mine recently ran into the same issue.
    I identified the root cause and a way to resolve it, which I’ve documented in my blog post: Shared tab in Teams channels is empty after the Files tab transition

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  3. AI answer

    2025-11-18T23:51:04.07+00:00

    If the Files tab (now called Shared) in your Microsoft Teams is not displaying any files, it could be due to several reasons:

    1. Temporary Issues: Sometimes, this could be a temporary issue. It's advisable to wait for a while and then try accessing the Files tab again.
    2. Permissions: Even if permissions seem correct, it's worth double-checking the SharePoint access permissions for the team. Ensure that the SharePoint site associated with the team is accessible and that the permissions are properly configured.
    3. SharePoint Settings: The file sharing settings in SharePoint may not be configured correctly. Make sure that the sharing settings allow the necessary access for users in the team.
    4. Self-Diagnostics Tool: If the problem persists, consider running a self-diagnostics tool. Microsoft 365 admin users can access diagnostics within the tenant to identify issues that might prevent access to files in Teams.

    If none of these solutions work, you may want to reach out to Microsoft Support or consult the Microsoft Community for further assistance.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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