Share via

How to stop incoming Teams call to phone bypassing bluetooth headphones and playing phone audio through speakers?

Natalie 20 Reputation points
2025-11-18T16:16:39.37+00:00

Whenever a Teams calls comes into my phone (Samsung S22 Ultra), it bypasses my bluetooth headphones and plays whatever I'm listening to very loudly via the phone speakers. I spend much of my work day listening to music/audiobooks/podcasts while I work on bluetooth headphones in my shared office space, so whenever I receive an incoming call, the audio of whatever I'm listening to will play at a very high volume out of my phone speakers as the phone is ringing which is both embarrassing and disruptive to my colleagues. I am unable to see/find a setting to fix this, so I have to sign out of my teams on my phone while in the office to prevent this - but this is meaning I am missing calls I could otherwise take while away from my desk as I forget to sign back in. Is there a setting or process I can use to solve this issue?

Microsoft Teams | Microsoft Teams for business | Settings | Other
0 comments
Answer accepted by question author
  1. Ryan-N 7,870 Reputation points Microsoft External Staff Moderator
    2025-11-18T16:58:00.6933333+00:00

    Hi @Natalie,

    Welcome to the Microsoft Q&A forum.

    Thank you for contacting us. We understand that you want to receive Teams call notifications directly through your Bluetooth headset instead of the external speaker. Please follow these steps:

    Go to your phone’s Settings: Settings > Sounds and Vibration > Separate App Sound > Audio Device, then select Bluetooth Device.

    User's image

    User's image

    I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve the issue.

    Thank you for your patience and understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

    I look forward to your response.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

    1 person found this answer helpful.

1 additional answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Q&A Assist
    2025-11-18T16:17:16.09+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To prevent incoming Teams calls from bypassing your Bluetooth headphones and playing audio through your phone speakers, you can try the following steps:

    1. Check Bluetooth Connection: Ensure that your Bluetooth headphones are properly connected to your Samsung S22 Ultra. Sometimes, re-pairing the device can help.
    2. Adjust Teams Settings: In the Teams app, navigate to Settings > Devices. Ensure that your Bluetooth headphones are selected as the audio device for both the speaker and the microphone.
    3. Disable Phone Audio: Some devices have settings that allow you to control how calls are handled. Check if there is an option to disable phone audio during calls or to ensure that Bluetooth is prioritized.
    4. Update Teams and Device Software: Make sure that both the Teams app and your phone's operating system are up to date, as updates can fix bugs related to audio routing.
    5. Use Do Not Disturb Mode: If you are in a shared office space, consider using the Do Not Disturb mode during work hours to prevent calls from interrupting your audio.

    If the issue persists, you may want to reach out to Microsoft support for further assistance, as there could be specific compatibility issues with your device and the Teams app.

    References:

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.