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My Outlook moves unread items when deleted, to the unread box, not the deleted box. How do you fix it?

john struik 0 Reputation points
2025-11-18T05:19:41.85+00:00

My Outlook moves unread items when deleted, to the unread box, not the deleted box. How do you fix it?

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  1. AI answer

    2025-11-18T05:19:51.7466667+00:00

    If your Outlook is moving unread items to a different folder instead of the Deleted Items folder, it could be due to a filter applied to the default view settings of the Outlook folder. To resolve this issue, you can change the filtering options. Here’s how to do it for Outlook 2010 and later versions:

    1. In the ribbon, select the View tab.
    2. In the Current View area, select View Settings.
    3. Select Filter, and then review the following tabs for any selections that could filter out specific messages:
      • Tasks
      • More Choices
      • Advanced

    Make sure that there are no filters that would cause unread items to be redirected to another folder instead of being deleted.

    If the problem persists, consider checking if there are any specific settings or rules that might be affecting how items are managed in your Outlook.


    References:

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