I am currently experiencing an issue during the phone verification stage. I am not receiving the verification code, even after multiple attempts to resend it. Could you kindly assist or advise on how I can resolve this verification issue?

If you are not receiving the verification code during the phone verification stage, here are some troubleshooting steps you can follow:

1. Check Phone Number: Ensure that the phone number registered in your account settings is correct, including the country/region code.
2. Blocked Caller ID: Verify if your device has any blocked numbers that might prevent the verification call or text from coming through.
3. Service Availability: Make sure your phone is turned on and that you have service in your area. If the call is being forwarded to voicemail, check your voicemail settings.
4. Limitations on Attempts: Be aware that Microsoft may limit repeated authentication attempts. If you hit these limits, you might need to wait a few minutes before trying again.
5. Alternate Verification Methods: If you have set up other options for security verification, select Other verification options and try using a different method, such as the Microsoft Authenticator app.
6. Admin Assistance: If the issue persists, ask a global admin to check if your account is blocked from using Microsoft Entra multifactor authentication or to reset your MFA settings.

Following these steps should help you resolve the verification issue and complete your reapplication process successfully.

References:

• You don't receive a text or voice call that contains the verification code for Microsoft Entra multifactor authentication
• Troubleshooting phone options