why can i no longer see my files in teams

Carol Allen 5 Reputation points
2025-11-15T12:26:45.1666667+00:00

I work for a college and we use Teams. in the channels there is normally a link to the files in teams, this has now disappeared, how do i get it back - this is on all my teams site not just one

Microsoft Teams | Microsoft Teams for education | Files | Other
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  1. Ruwim.B 6,900 Reputation points Volunteer Moderator
    2025-11-15T13:36:52.4366667+00:00

    I guess that your "issue" is related to the fact that the "Files" tab was recently replaced with the "Shared" tab.

    https://supersimple365.com/the-files-tab-in-microsoft-teams-channels-gets-named-and-gains-new-capabilities/

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  2. Tamara-Hu 17,955 Reputation points Microsoft External Staff Moderator
    2025-11-15T12:42:55.63+00:00

    Hello @Carol Allen,   

    Good day! Thank you for posting your valuable question on Microsoft Q&A forum.  

    I'm sincerely sorry for the inconvenience you're experiencing. 

    To provide the most accurate and helpful solution, could you share a bit more detail about your situation? 

    • Are you signed in with a personal account (e.g., Hotmail, Gmail, Yahoo, Outlook.com) or a work/school account linked to your organization’s domain? 
    • If you sign in on another device, does the issue still occur? 
    • Have you tried using other Teams platforms (mobile app, web version)? If so, does the problem persist across all platforms? 
    • What operating system(s) are you using (e.g., Windows, macOS, iOS, Android)? 
    • Do you have multiple accounts signed in to Teams? 
    • Have you recently made any changes to your device (such as updates or configuration changes)? 
    • Since you’re the owner of the sites, are you also the owner of the files? 

    This additional context will help us better understand your environment and the steps already taken, so we can tailor our guidance accordingly. 

    I apologize for not jumping straight to a solution. I want to avoid suggesting anything that might be inaccurate or unhelpful. Once I have the details above, I’ll be able to assist you more effectively and guide you toward the right resolution. 

    Looking forward to your response so we can get this sorted out for you as soon as possible. 

    If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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  3. Carol Allen 5 Reputation points
    2025-11-15T12:29:48.4733333+00:00

    I am the owner of the sites and it is only the files i can not see

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  4. AI answer

    2025-11-15T12:29:00.3433333+00:00

    If you are unable to see your files in Microsoft Teams channels, there are a few potential causes:

    1. Group Ownership Issues: The absence of ownership information for the Microsoft 365 group associated with your team can lead to file access problems. This situation often arises when an assigned owner has left the organization, resulting in an orphaned group. To fix this, a new owner needs to be assigned to the Microsoft 365 group.
    2. Temporary Glitches: The issue might be temporary. If you receive an error indicating that the app cannot be reached, it may resolve itself after some time. If the problem continues, consider running a self-diagnostics tool to check for any known issues.
    3. Access Permissions: Verify that you have the appropriate permissions to access the files. Changes in permissions or settings could impact your ability to view the files.

    If these suggestions do not resolve the issue, it may be beneficial to contact your IT support team or Microsoft support for further help.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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