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How to fix Xerox workspace cloud port monitor installation error on surface ARM64 based laptop?

Jayadeepan 0 Reputation points
2025-11-13T16:25:56.33+00:00

We are using surface laptops in our Org. Many of the laptops are ARM based. Here we are managing print queue via xerox workspace cloud. After windows monthly patch update on OCT 2025, "printoxerox" is no longer working for ARM64 based surface 5, 6 & 7 laptops. Same client app is working in intel based laptops without any issue.

I have tried to reinstall the client app but the app failed to install by prompting "Error installing port monitor:50". I have contacted xerox support team for further assistance and they tried multiple troubleshooting and finally informed that it is an issue with windows.

However If i reset/format (BMR) the laptop, I am able to install the xerox client app and it is working.

Can some one support on this issue?

Windows for business | Windows Client for IT Pros | Devices and deployment | Set up, install, or upgrade
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  1. Brian Huynh (WICLOUD CORPORATION) 1,645 Reputation points Microsoft External Staff Moderator
    2025-11-14T08:30:29.7966667+00:00

    Hello,

    Thank you for reaching out to the Microsoft community. 

    Recent Windows updates have included changes to driver installation and security protocols, particularly for ARM64 devices. These systems enforce stricter driver signing and compatibility requirements than their Intel-based counterparts. It seems the October 2025 update may have introduced a change that is now preventing the Xerox port monitor from installing correctly on systems. 

    Here are the steps you can take to address this issue:

    1. Reinstall the Client with Administrative Privileges

    Ensure you are running the installer for the "printoxerox" client application as an administrator. Right-click the installer file and select "Run as administrator."

    2. Manually Add the Printer

    While the client app is failing, you may be able to add the printer manually through Windows settings as a temporary workaround:

    Navigate to Settings > Bluetooth & devices > Printers & scanners.

    Click on Add device to manually add your printer.

    3. Check for an Updated Client from Xerox

    Given that the issue arose after a Windows update, Xerox may need to release an updated version of their Workspace Cloud client that is fully compatible with the latest changes for Windows. We recommend that you continue to follow up with Xerox support for any new releases or patches.

    4. Temporarily Pause Windows Updates

    As a short-term solution to keep your devices operational, you can consider pausing Windows updates until a permanent fix is available. You can manage this in the Windows Update settings.

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