My Microsoft for Startups Interface is not working

It sounds like you're experiencing multiple issues with the Microsoft for Startups Portal. Here are some steps you can take to troubleshoot:

1. Support Ticket Submission Issues: If you're unable to submit a support ticket, make sure you are signed in to the Microsoft for Startups Portal. Click on the "?" icon in the top-right corner and select "Submit a Support Ticket." If the issue persists, try clearing your browser cache or using a different browser.
2. Document Verification Issues: If your documents are not being accepted for verification, ensure that they meet the required format and size specifications. If you continue to face issues, consider reaching out through the support ticket system for assistance.
3. Azure Credits Visibility: To check if your Azure credits are showing under your account, log into the Azure portal and navigate to Cost Management -> Billing -> Payment methods. If you received an email about increased credits but do not see them, it may take some time for the changes to reflect in your account. If they still do not appear, submit a support ticket for further investigation.

If these steps do not resolve your issues, I recommend contacting support directly through the portal for more personalized assistance.

References:

• Microsoft for Startups Portal
• Startup support and troubleshooting

hello , I am on the right portal w/t my email but

1. Support ticket in that question is not working....its open the section but not able to choose category.
2. Document verification it get uploaded but when i submit it wont accepting
3. i will wait for the credits.

Hello Sammed Mangave

Thank you for reporting the issues you’re experiencing with the Microsoft for Startups portal, including support ticket submission, document verification, and the visibility of recently granted credits. We understand how disruptive this can be, and we appreciate your patience.

User Experiencing:

• Inability to select a category or submit a support ticket
• Document uploads not completing or failing during verification
• Startup credits not appearing in the Azure account despite receiving the confirmation email

Our team is actively investigating these issues on the Startups portal and Azure credit provisioning services.

While the issue is being resolved, you can try the following workarounds:

1. Browser and cache reset
   • Try using an incognito/private window
   • Clear browser cache
   • Or switch to a different browser (Edge/Chrome)
2. Verify correct directory and subscription
   • Ensure you are logged into the correct Azure AD directory associated with your Startup account.
   • Open the directory picker in the top-right corner and select the tenant associated with your application.
3. Check your Startup Benefits page
   • Visit the Microsoft for Startups Founders Hub dashboard and check the Benefits page to confirm credit status.
4. Alternative support path : If the Support Ticket section still doesn’t allow category selection, you can reach Microsoft support through:
   • Azure Portal → Help + Support → New Support Request
   • Or send details to your Founders Hub onboarding email (if provided in your welcome message).

Thank you again for your patience, and please rest assured that your credits and submitted documents will remain unaffected while this issue is being resolved.

Thanks,
Manish Deshpande.