on our Azure vm there is symnatec endpoint protection running we forgot password how to recover it?

To recover access to Symantec Endpoint Protection on your Azure VM, you will need to reset the password for the local administrator account or the account used to manage Symantec. Here are the steps you can follow:

1. Reset the Local Administrator Password:
   • If you can access the Azure portal, select your Windows VM and go to Reset password under Help. You can enter a new password for the local administrator account.
   • If the local administrator account is disabled, the VMAccess extension will enable it for you.
2. Using the Run Command:
   • If you have the Azure VM agent running, you can use the Run Command feature to reset the password. Use the command: net user <USERNAME> * for local accounts or net user <USERNAME> * /domain for domain accounts. Replace <USERNAME> with the actual username.
3. Contact Support: If you are unable to reset the password using the above methods, consider reaching out to Azure support for further assistance.

Make sure to back up your VM before making any changes to avoid data loss.

Hello @Ithelpdesk

Unfortunately, the Azure VM team isn’t able to help with this since Symantec Endpoint Protection is a third-party application running inside the VM and isn’t managed by Microsoft or Azure. That said, I found a link that might help you reset the password for Symantec Endpoint Protection—feel free to check it out!

https://techdocs.broadcom.com/us/en/symantec-security-software/endpoint-security-and-management/endpoint-protection/all/managing-groups-clients-and-administrators/managing-administrator-accounts-v17364367-d1e6/resetting-a-forgotten-password-v16011680-d1e1777.html

If that doesn’t work, you might want to reach out to the Symantec support team—they can help reset your account password.