Word and PowerPoint signed out and not allowing me to sign in. Corporate account

Dear @Bayley, Jasmine,

Thank you for reaching out to the Microsoft 365 Community Support forum. I understand you're experiencing issues logging into Word and PowerPoint with your business account. I'm here to help you resolve this. 

To efficiently identify the root cause, please answer the following questions. This will help us determine if the solution is a quick user-side fix or requires assistance from your IT administrator. 

1. What is the exact error message? 
2. Are you logging in with the correct credentials? 
   • Please ensure you are using your work or school email address (e.g., ******@yourcompany.com) and not a personal Microsoft account (e.g., @outlook.com or @hotmail.com). 
3. What is your licensing status? 
   • A common cause for this issue is an expired or missing license. Please check with your company's IT Administrator to confirm: Your Microsoft 365 license is still active and assigned to you, the license includes the Word and PowerPoint applications. 
4. Are other users in your organization affected?   
5. I noticed you are leaving information that login via Ios maybe is an error on the phone? If so, can you try the method below I guide using the computer then reset the device and log in again using the phone to try?

While we await your answers, please try these steps immediately. They often resolve common login problems. 

Solution 1: Sign out and sign back in 

1. Open any Office app (like Word) and go to File > Account. 
2. Under User Information, click Sign out. Completely sign out of all accounts listed there. 
3. Close all Office applications completely. 
4. Reopen Word or PowerPoint and sign in again using your business email and password. 

Solution 2: Clear office credentials (Windows) 

1. Press Windows Key + R, type control panel, and press Enter. 
2. Go to User Accounts > Credential Manager > Windows Credentials. 
3. Under "Windows Credentials," look for and remove any saved credentials related to Microsoft Office or your work account. 
4. Restart your computer and try signing in again. 

Solution 3: Repair an Office application 

You should try repairing Microsoft 365. Here's how you can do it: 

1. Right-click the Start button and go to Apps and features. 
2. From the list of installed apps, find Microsoft 365 and click the three-dot icon next to it. 
3. Click Modify. 
4. Select the Quick repair option and click Repair to start the process. 

For detailed steps, refer to Microsoft’s official guide: Repair an Office application - Microsoft Support. Please provide the information requested above and let me know the results of the solutions you've tried. Based on your response, I can provide more targeted guidance. 

If the issue is related to licensing or a tenant-wide policy, your organization's IT Administrator will be the only one who can resolve it, as they have the necessary permissions in the Microsoft 365 admin center. Should you need further assistance or clarification, feel free to reply to this answer. I'm here to help. 

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