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Azure Virtual Desktop collecting metadata from cleaned up test failover Virtual Machine

Continental-re 0 Reputation points
2025-10-31T19:41:18.1833333+00:00

An error pointing towards collection of metadata from a Virtual Machine whose test failover process has been cleaned up.

Azure Virtual Desktop
Azure Virtual Desktop
A Microsoft desktop and app virtualization service that runs on Azure. Previously known as Windows Virtual Desktop.

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  1. Ankit Yadav 4,555 Reputation points Microsoft External Staff Moderator
    2025-11-04T11:20:26.03+00:00

    Hello @Continental-re

    At this stage, we suspect the issue may be due to a configuration issue. To help diagnose, please perform the following checks:

    1. Configuration Check: Ensure that your Azure Virtual Desktop configuration is correctly set up, including the Azure Virtual Desktop Insights configuration.
    2. Logs Review: Use Azure Monitor to review logs from the VM. Look for any signs of issues during the test failover process or authentication errors that might prevent the VM from sending metadata.
    3. Custom Images Review: If you are using custom images, double-check that you're following the correct steps to prepare and customize the images properly.

    References:

    Azure Virtual Desktop Documentation

    Enable Azure Virtual Desktop Insights

    Troubleshoot Azure Virtual Desktop Insights

    Prepare and Customize a Master VHD Image

    If the above checks don’t resolve the issue, and you still require assistance with debugging, please answer below questions details so we can perform a more thorough investigation and provide the best possible analysis.

    1. Could you please share what steps you have taken for the test failover and how are you collecting the metadate from the VM?
    2. Are you using custom images or any specific configurations for your VMs?
    3. Can you provide details on the error message you are receiving regarding metadata collection ?
    4. Have you checked the configuration for Azure Virtual Desktop Insights to confirm it’s correctly set up for your environment?

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