Unable to Access Microsoft Volume Licensing Account – Open License (2019)

We provided our client with five (5) Microsoft Operating System licenses under the Microsoft Open License program in 2019.

The client received a Volume Licensing Service Center (VLSC) welcome email from Microsoft (sender: [email protected]), but they are unable to access or log in to the VLSC portal to manage or activate their licenses.

Below are the details of the case:

• Agreement Type: Microsoft Open License
• License Quantity: 5 Operating System Licenses
• Issue: Unable to log in to the VLSC portal / cannot retrieve license keys or view agreement information
• Purchase Year: 2019
• Reseller: [Insert your company name if applicable]
• Country/Region: Philippines

We would appreciate your assistance in revalidating or restoring access to the account, or advising us on how to retrieve the license keys under the legacy Open License program.

Thank you for your help and guidance.