install corporate microsoft outlook and teams accounts on personal device

Hi @Lotus Joe,

Thank you for posting your question in the Microsoft Q&A forum.       

It appears you're having trouble installing your corporate Microsoft Outlook and Teams accounts on your new Samsung Galaxy Fold 7. I’d be happy to help you get set up smoothly. 

To better understand what’s happening and narrow down the issue, could you please help me with a few quick details: 

1. Are you able to download and open the apps successfully from the Play Store? 
2. When you try to sign in, what email address are you using? (e.g., yourname@yourdomain.online or ******@yourdomain.com) 
3. Do you see any error messages or does the app just not respond? If there’s an error, a screenshot would be super helpful. 
4. Have you tried signing in via a browser (Chrome or Samsung Internet) to Outlook Web or Teams Web? If so, does that work? 

Once I have this info, I’ll be able to guide you more precisely.  

In the meaning time, you can try these following steps to migrate the issue: 

Step 1: Check and re-install the apps 

Make sure both apps are installed from the Google Play Store: 

• Microsoft Outlook 
• Microsoft Teams 

Step 2: Sign In with your corporate account 

Since your company uses Microsoft 365 via GoDaddy, there are a few quirks to be aware of: 

In Outlook app: 

1. Open the Outlook app. 
2. Tap Add Account. 
3. Enter your corporate email address (e.g., yourname@yourdomain.online). 
4. If prompted, choose Office 365 or Work or School Account. 
5. Enter your password and complete any multi-factor authentication (MFA) steps. 

In Teams app: 

1. Open the Teams app. 
2. Sign in with the same corporate email. 
3. If you get an error or it says, “account not found,” it may be due to:  

• Your Microsoft login being tied to a .online domain while invites use .com. 
  • In that case, try signing in with the .online email explicitly. 

Step 3: Common issues & fixes 

Here are some things to check if you're still having trouble: 

Clear cache and data:  

• Go to Settings > Choose Apps > Outlook/Teams 
• Select Storage > Choose Clear data/Clear cache 

 Step 3: Disable to sync data 

• Go to Settings > Choose Account and backup > Select Manage accounts 
• Disable Auto sync data toggle 
• Choose add account  

After this step, you can uninstall and reinstall the app, also turn on the Auto sync data. 

Note: Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.  

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.  

Thank you for your patience and your understanding. If you have any questions, please feel free to reach out.  

I'm looking forward to your reply.

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