Outlook Bookings App Issues

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Outlook Bookings App Issues

Jessica Heyburn 0

My bookings page that we use for appointments in our office is acting up. When I am on "Day by staff" it is showing the whole week and not calibrated to the staff member.

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Sophie N 14,210 Microsoft External Staff Moderator

Dear @Jessica Heyburn,

Thank you for reaching out to the Microsoft Q&A community regarding the issue with the "Day by staff" view in your Outlook Bookings page.

I understand that the view is currently displaying the entire week instead of a single day, and it’s not correctly aligning with the selected staff member. This behavior may be caused by a misconfiguration in the calendar view settings or staff assignment setup.
To help me narrow down the cause, could you please provide the following details?

The specific platform you're using (web, desktop, mobile)?
Any recent changes made to the app or user settings?
If this issue occurs for all staff members or just specific ones?

In the meantime, please try the following official troubleshooting options which usually resolve issues with basic issues:

Verify Staff Assignment
- Ensure that each staff member is correctly assigned to the relevant services and has availability set up in their Outlook calendar. You can manage this under Bookings > Staff.
Check Calendar Status
- If a staff member has an all-day event marked as “Free,” Bookings may incorrectly show them as available. To fix this:
- Open the event in Outlook Calendar.
- Change the status from Free to Busy.
For detailed guidance, you can refer to Microsoft’s official support article: Bookings with me calendar doesn’t honor user’s personal calendars - Microsoft Support
Adjust Calendar View Settings
- If you're using Outlook for Mac or the web, you can customize the calendar view to show only the current day:
- Go to View > Change View > Day.
- Ensure the correct time scale and work week settings are applied.
For detailed guidance, you can refer to Microsoft’s official support article: Change how you view your Outlook calendar - Microsoft Support
Clear Browser Cache (if using web version)
- If the issue persists after these steps, please let us know the exact version of Outlook you're using (Web, Desktop, Mac) and whether this affects all staff or specific individuals. We’ll be happy to investigate further.

Sometimes, cached data can affect how the calendar displays. Try clearing your browser cache and reloading the Bookings page.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Jessica Heyburn 0 Reputation points

2025-10-28T02:10:58.55+00:00

I’m using the web in my dell laptop and I haven’t made any recent changes. It is only messed up for me, my other co workers have the normal “day by staff” view
Sophie N 14,210 Reputation points Microsoft External Staff Moderator

2025-10-28T03:19:53.9066667+00:00
Dear @Jessica Heyburn,

Thank you for the update. Since this seems isolated to your device, please try the following steps:

Restart your computer and Outlook: A full restart often clears temporary glitches.

Reset Outlook view settings:

If using the web version, clear browser cache or try a different browser.

Sign out and sign back in to Outlook Web to refresh your profile settings.

If the issue persists after these steps, let us know your browser name/version and whether the problem occurs in private/incognito mode. This will help us narrow down the cause.
Jessica Heyburn 0 Reputation points

2025-10-28T21:50:51.56+00:00

I am using Microsoft Edge, and I tried using Google. I also tried private browsing and cleared my browsing history. all of these options resulted in the same screen issue.
Sophie N 14,210 Reputation points Microsoft External Staff Moderator

2025-10-29T04:09:31.4966667+00:00

Dear @Jessica Heyburn,

Thank you for contacting the Microsoft 365 Q&A community. I understand that you are experiencing a display issue in Microsoft Bookings where the "Days by Employee" view displays a weekly calendar instead of a single day, and that the standard browser troubleshooting has not resolved the issue. To investigate this issue effectively, I need some more details. Since my interface looks normal, as shown below:

Day by staff feature

Work week feature:

If possible, please provide a screenshot of the "Days by Staff" interface on your machine. For comparison, it would also be helpful to see a screenshot of another employee's interface. These images are important to determine whether this is a display error, a configuration issue with a specific employee's settings, or an issue that requires a different troubleshooting approach. I look forward to hearing from you so we can work together to find a solution.
Sophie N 14,210 Reputation points Microsoft External Staff Moderator

2025-10-30T00:40:49.8+00:00

Dear @Jessica Heyburn,

I hope you’re doing well. I just wanted to check in and see how things are going with the steps I shared earlier. If you ran into any difficulties at any point or if something is unclear, please don’t hesitate to let me know. I completely understand that these processes can sometimes be tricky, and I’m here to make it as easy as possible for you.

Feel free to share any details or questions you might have, I’m ready to listen and assist you further.
Jessica Heyburn 0 Reputation points

2025-10-30T16:24:49.6133333+00:00

Bookings page.png
Jessica Heyburn 0 Reputation points

2025-10-30T16:28:48.97+00:00

Bookings page.png
Sophie N 14,210 Reputation points Microsoft External Staff Moderator

2025-10-31T03:13:42.5433333+00:00
Dear @Jessica Heyburn,

Thank for your kind reply.

Before selecting "Set staff dates" in the left column, please ensure you have clicked on the specific staff name in the staff list first. This step is required to set the availability to apply to the correct person. As shown in the image you provided, I am seeing you have selected all staff instead of specific person. When you do not select a specific person, the person's desired schedule will not be shown.

For detailed instructions, please refer to the official Microsoft documentation:

Add team members to Bookings

Open your Bookings calendar.

Navigate to Staff in the left pane.

Click on the name of the staff you want to edit.

Then, select "Day by staff" and configure the availability.

Here is a sample for me to explain

Please let me know if you need further assistance or guidance on how to manage employee schedules in Bookings.
Sophie N 14,210 Reputation points Microsoft External Staff Moderator

2025-11-01T01:44:48.41+00:00

Dear @Jessica Heyburn,

I hope this message reached you.

This is my second time reaching out to check if your issue has been resolved. I really want to make sure your experience is as smooth as possible. If your issue persists or if you encounter any new difficulties, please share more details about the current steps you are taking. I am always happy to assist you whenever you need.

While waiting for your response, I will also be monitoring other customer questions on the forum to assist them. If you have any further questions or updates, please tag (@Sophie N) in the reply so I can assist you more promptly and thoroughly.

I look forward to hearing from you soon.
Jessica Heyburn 0 Reputation points

2025-11-01T14:50:21.9366667+00:00

@Sophie N I have everyone checked off on the left already. It displays everyone on the page, but I have to keep moving the screen to the left to view the other schedules. Additionally, it is not calibrated for the staff member, and it doesn't display just one day as intended. Even though it is set to display by staff, it shows three days at a time.
Jessica Heyburn 0 Reputation points

2025-11-03T18:44:12.4766667+00:00

I even logged in to a different device (another laptop) and it had the same display screen issue. @Sophie N
Sophie N 14,210 Reputation points Microsoft External Staff Moderator

2025-11-04T00:37:07.8766667+00:00

Dear @Jessica Heyburn,

Thank you so much for your detailed feedback, I truly appreciate your time. From the image, it looks like all staff members are currently selected. Would you mind trying to deselect them and choose just one staff member to see if the schedule view adjusts as expected?

Also, since the issue appears on multiple devices, could you try logging in with a different account (if available) to check if the display changes? This will help us understand whether the issue is related to the account or something else. Please let me know how it goes, I’m here to support you every step of the way.
Jessica Heyburn 0 Reputation points

2025-11-04T12:31:33.1233333+00:00

My other co-workers have a normal display screen on their accounts, but when they come in later, I can try to log in on their accounts on my device and see if that makes a difference. As you can see in the picture, it still has the same display format, minus my co-workers when they are deselected. @Sophie N
Jessica Heyburn 0 Reputation points

2025-11-04T12:31:54.3433333+00:00
Sophie N 14,210 Reputation points Microsoft External Staff Moderator

2025-11-05T03:20:09.0633333+00:00

Dear @Jessica Heyburn,

Thanks for your patience and for providing more information. You may want to try unchecking the No staff assigned checkbox to only select specific staff members, as selecting an employee and no staff assigned calendar will also display calendars that overlap with that employee's calendar.

With that information, I will continue to investigate further to find a solution. Thank you for your cooperation, we are always here to help!
Jessica Heyburn 0 Reputation points

2025-11-05T03:29:57.68+00:00

Thank you for your response! Previously, I had no staff assigned, checked off, and it did not alter my display screen. However, even with unchecking it, there was no difference in the display. @Sophie N
Sophie N 14,210 Reputation points Microsoft External Staff Moderator

2025-11-05T03:53:20.09+00:00
Dear @Jessica Heyburn,

Thank you for your kind reply.

Based on our current investigation within the community support scope, this specific regression pattern has not yet been widely reported or identified as a known service-wide issue in our internal tracking systems. It is possible that the issue is isolated to certain configurations or tenants, which would explain why it hasn't been captured in broader system logs.

To enable a deep-dive investigation by Microsoft's backend engineering teams, we strongly recommend that your IT Administrator raise a formal support ticket directly through the Microsoft Admin Center.

A formal ticket will provide our engineers with the necessary permissions and diagnostic tools to:

Correlate logs specific to your tenant and user environments.

Perform a detailed root-cause analysis.

Track the issue internally for your organization until a resolution is found.

We understand the significant business impact this is causing and apologize that our capabilities as community support are limited in this scenario. The backend support team, accessed via an admin ticket, is the correct and fastest path to a targeted solution.

We appreciate you're understanding and are ready to assist within our capacity.
Jessica Heyburn 0 Reputation points

2025-11-05T04:17:26.7866667+00:00

How do I submit a formal support ticket? @Sophie N
Sophie N 14,210 Reputation points Microsoft External Staff Moderator

2025-11-05T04:42:35.3133333+00:00

Dear @Jessica Heyburn,

Thank you for your question. If you are using a Microsoft 365 Education account, only your school’s IT administrator or the account owner can submit a formal support ticket to Microsoft.

Please contact your IT admin for assistance. They can raise the ticket through the Microsoft 365 Education support portal. For more details, you can refer to the official guide here: Get started with Microsoft 365 Education

If you need help preparing the information for your IT admin or have any other questions, please let us know.
Aline Xavier 20 Reputation points

2026-03-03T02:34:43.0366667+00:00

Hello!

Some members of my team are experiencing the same issue with the calendar view in MS Bookings.

Have any of the attempts resolved the “Day by staff” view problem, or would it be necessary for us to open a formal support ticket through the Microsoft Admin Center as well?
@Jessica Heyburn Did contacting Microsoft directly solved your issue?

Thank you so much!
Sophie N 14,210 Reputation points Microsoft External Staff Moderator

2026-03-03T02:57:38.3866667+00:00

Dear @Aline Xavier,

Thank you so much for your feedback. If you’re experiencing a similar issue as the original poster, please feel free to try the temporary workaround I shared below it may help while we wait for a permanent fix. To ensure we can support you properly, could you please create a new question with more details about your specific situation? Every case can be a little different, and having the full context will help us provide the best possible guidance. We’re here to help, and we truly appreciate your patience.
Aline Xavier 20 Reputation points

2026-03-03T03:02:39.37+00:00

Yes, I've added it here: https://learn.microsoft.com/pt-br/answers/questions/5804707/microsoft-bookings-calend-rio-day-view-by-staff-mo?page=0#answer-12636633
Sophie N 14,210 Reputation points Microsoft External Staff Moderator

2026-03-03T03:12:39.36+00:00

Dear @Aline Xavier,

Thank you for the update. I can see that you’ve added a new question in the Microsoft Q&A thread you shared, and it has already been picked up by a moderator who is actively assisting you. I understand how frustrating it can be when this issue affects your daily scheduling, and I truly appreciate your patience. These types of Bookings display issues often require careful troubleshooting and, in some cases, backend investigation, so having a moderator involved is the right next step.Please allow the moderator some time to continue reviewing and troubleshooting the issue with you. In the meantime, feel free to follow up directly in that thread if you notice any changes or have additional details to share that will help move things forward more quickly.Thank you again for your patience and understanding. We’re here to support you and will continue to assist as the investigation progresses.
Aline Xavier 20 Reputation points

2026-03-03T03:14:44.33+00:00

No problem, thank you!
I believe that she solved my problem! I will test tomorrow!

Thank you all for the support! <3
Sophie N 14,210 Reputation points Microsoft External Staff Moderator

2026-03-03T03:16:41.6333333+00:00

Dear @Aline Xavier,

Thank you for your patience in resolving the issue.

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Outlook Bookings App Issues

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