Remote desktop won't open on Win 11 24h2 ARM

Dear Glentech,

The KB5065426 update, released as part of the September 2025 Patch Tuesday rollout, has been associated with several issues on Windows 11 24H2 systems, including:

Crashes in legacy applications like Remote Desktop

Inconsistent update reporting in wusa.exe, especially on ARM-based devices

SMB and network credential disruptions

Here areRecommended Steps

1. Verify Update Installation via DISM Sometimes wusa.exe may not reflect updates installed via cumulative packages. Try checking with DISM:

cmd

dism /online /get-packages | findstr KB5065426

If listed, you can attempt removal using:

cmd

dism /online /remove-package /PackageName:<exact package name>

2. Use System Restore (if available) If the issue began immediately after the update, consider restoring to a previous system state:

Go to Settings > System > Recovery > Open System Restore

Select a restore point prior to the KB5065426 installation

3. Check for App Compatibility Updates Microsoft may release compatibility fixes for ARM-based systems. Visit the Windows Release Health Dashboard to monitor updates related to Remote Desktop and KB5065426.

4. Temporary Workaround If mstsc.exe continues to crash, consider using Remote Desktop Web Access or Remote Desktop from another device until a patch is released.

If this guidance proves helpful, feel free to click “Accept Answer” so we know we’re heading in the right direction 😊. And of course, I’m here if you need further clarification or support. T&B, Domic.

Thank for the quick reply. I have already ran the DISM /restorehealth command but it did not change anything. I’ve posted in a few places and am awaiting other replies. The user is remote so I’m trying to avoid a system restore.