not receiving emails

Hi @Lauren Duryea 
Thank you for reaching out to Microsoft Learn Q&A!   
I understand how inconvenient and frustrating it can be when you're unable to receive emails from August.  

To better understand your situation, may I clarify some points? 

1. Does the issue occur across all platforms: Outlook on the Web (OWA), Outlook desktop app (Classic or New version), and Outlook mobile app?  
2. When you mentioned, “I sent a test message from another email account, and it did not bounce back,” could you please confirm: Did you send the message to the affected account, and although there was no bounce-back or error message, the email still did not appear in your inbox? 
3. Is the sender you're expecting emails from part of the same organization (using the same email domain), or are they from a different organization? 

 In the meantime, here are a few steps you can try: 

• Please check if there are any inbox rules that might be affecting email delivery. If possible, feel free to share a screenshot of your inbox rules so we can visually confirm 

Before sharing, kindly ensure that any personal or sensitive information (such as your email address, organization domain name, etc.) is removed to protect your privacy and to ensure your reply remains valid. 

• Review your forwarding settings to ensure emails aren’t being redirected elsewhere. Below is an example of forwarding settings in OWA. 

• If you're part of an organization, your IT team can run a message trace to help determine the mail flow for the affected user. They can also check for any transport rules or configurations that might be impacting your mailbox. 

Please know that while our initial response might not resolve the issue right away, your input is incredibly valuable. With a bit more detail, we’ll work together to find the best solution for you 

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