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i want to get a refund on my cancelled MS 365 Family package via my Apple Services booked on 28/9/2025

PRADIP KUMAR MISHRA 0 Reputation points
2025-10-19T06:48:40.5133333+00:00

hi

I have just cancelled a Microsoft 365 Family package charged to my account.

I want a refund of it back to my account.

Package _ MS 365 Family Package

Merchant Apple Services

Payment method Touch & Go e wallet balance

Date and Time Booked 28/09/2025 23:30:11

Transaction no - MVS23NMT4Na0

Amount Charged- MYR 388.00

with regards

Pradip Kumar Mishra

Microsoft 365 and Office | Microsoft Family Safety | Other | MacOS
Microsoft 365 and Office | Microsoft Family Safety | Other | MacOS

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

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  1. DaveM121 882.3K Reputation points Independent Advisor
    2025-10-19T07:22:12.59+00:00

    This forum is just a user to user forum, no-one here has any account access, try using this method to contact their support to get a refund.

    Go to this link: https://support.microsoft.com/contactus

    Select Microsoft 365

    Click 'Get Home Support'.

    In the box provided, type billing.

    Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

    Navigate to Microsoft 365 and Office - Manage my Subscription.

    Select the 'Chat with support agent in web browser' option

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